Job Type: Full-time

Remote: Hybrid

Job DescriptionDescriptionJob DetailsEmployment type: Permanent, full timeStart date: 13 January 2027Training: Full-time attendance required online for 2 weeks to ensure your success in the roleLocation: ACT, NSW, QLD, SA, TAS, WA, NTMake a difference everydayAt CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Representative, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.This role offers flexibility to suit your life, with hybrid or fully remote options based on your location.You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing transparent, caring guidance. Whether it’s a question about their balance, a benefit, or insurance, you’ll be there to support them with empathy, confidence and clarity.What you'll doRespond to inbound customer calls and emails with professionalism and careBreak down complex information in ways that are easy to understandUse our knowledge library and website to help guide membersBalance phone and written communications as scheduled by our workforce teamRemain open to feedback and growth—coaching is part of the culture hereWhat we're looking forExperience in a customer-facing role (call centre or financial services ideal)Empathetic, calm and confident communicator—even during tough conversationsQuick thinker who’s comfortable learning new systems and processesUnderstanding of privacy,



compliance and professional standardsWhy join CSC?You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others.Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supportedCSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.How to apply?To apply for this opportunity, please submit your application via the Apply link in this advertisement.To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.Please note: no agency applications acceptedWhat you'll get in return - A career where you'll belongAt CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.We’re proud to be an equal opportunity employer — and proud of the progress we’re making.Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits:https://www.csc.gov.au/about-csc/careers

📌 Customer Engagement Representative (Call Centre) (Sydney)
🏢 Elmo
📍 Sydney