Job Type: Full-time

Job DescriptionAbout the CompanyOur client is a customer-focused service organisation committed to delivering reliable, high-quality technical support and maintenance solutions. Their team prides itself on professionalism, safety, and efficiency, working closely with clients to ensure service outcomes consistently meet agreed standards. Due to continued growth, they are seeking an organised and proactive Service Coordinator to support our service operations.About the RoleAs a Service Coordinator, you will play a critical role in the day-to-day coordination of service activities. You will be responsible for managing incoming service requests, scheduling and dispatching technicians, and acting as a key point of contact for customers. This role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.Key ResponsibilitiesManage and prioritise incoming service requestsSchedule and assign jobs to technicians based on availability and skill setCoordinate daily activities of service technicians and subcontractorsAnswer and follow up incoming phone calls and monitor the service inboxCommunicate professionally with customers, providing timely updatesCreate, track, and close service tickets accuratelyCreate service jobs and quotationsSchedule jobs in technicians’ calendars and coordinate subcontractor engagementPlan and allocate resources to meet IFOT, labour productivity,



and lost time KPIsCoordinate breakdown responses and preventative maintenance servicesLiaise with customers to schedule validation and preventative maintenance workReview subcontractor invoicesBook travel and accommodation for service staffEnsure workshop machines are clearly identified and trackedProcess incoming goods and link them to relevant service jobsEnsure after-hours call coverage is maintainedCollaborate closely with the technical team to maintain workflow efficiencyEnsure safe working practices and procedures are followed at all timesSupport a strong commitment to exceptional customer service deliverySkills and ExperienceProven experience as an administrative assistant or service coordinator, ideally within a service or technical environmentStrong communication and customer service skills, with the ability to translate technical information into client-friendly languageDemonstrated experience in dispatching, scheduling, or service coordinationExcellent organisational and time management skills with the ability to prioritise and multitaskHigh attention to detail and ability to maintain accurate recordsProficiency in Microsoft Office and service management systemsA proactive, solutions-oriented mindset and solid problem-solving skillsA collaborative team player who thrives in a fast-paced environmentBenefitsStable, full-time role within a growing organisationSupportive and collaborative team environmentOpportunity to work closely with technical specialists and service leadersOngoing training and development opportunitiesCompetitive salary commensurate with experienceHow to ApplyIf you are an organised and customer-focused service professional looking to take the next step in your career, we’d love to hear from you. Please click on the Apply Now button and attach a copy of your resume quoting reference number 77062TH.

📌 Service Coordinator (Dandenong)
🏢 Morgan Consulting Idibu
📍 Dandenong