Remote: Hybrid

Job DescriptionThe CompanyOur client is a well-established government organisation dedicated to delivering exceptional customer experiences and making it easier for people to access essential government services.They are seeking an enthusiastic and motivated Senior Call Centre Representative to join their dynamic, high-performing team in this exciting contract opportunity. The role will run from 23 November 2026 to 31 December 2026 and is based in Parramatta.Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement.The JobReporting through to a Team Leader, you will be responsible for the following duties:Respond to customer enquiries via phone, email,



and online channels.Investigate Portal issues and determine next steps.Provide accurate information and guidance on planning processes.Escalate complex matters and ensure timely follow-up.Support customers with Portal and general planning enquiries.Triage calls, emails, and webforms for resolution or escalation.Liaise with internal teams and other agencies to verify information and assist customers.YouTo qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:Minimum of two years’ experience in a contact centre setting.Experience within the government sector is desirable.Strong written and verbal communication skills.Ability to work across multiple systems simultaneously.Excellent customer service skills and a high level of attention to detail.How to applyOur client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board.Please note that only shortlisted candidates will be contacted.

📌 Senior Call Centre Representative | NSW Government (Sydney)
🏢 SB Recruitment
📍 Sydney