Job Description
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ICT Support Officer
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St Hilda’s School | Gold Coast | Queensland
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Full Time Term Time Plus One Week Each Holiday Period
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Monday to Friday 38 hours/week
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Commencing: January 2027
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St Hilda’s School is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, while helping to ensure a reliable and secure technology experience across the School community.
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About the role
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- Deliver responsive helpdesk support by phone, email, ticketing system, and in person, diagnosing and resolving hardware and software faults
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- Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices across Windows and Apple environments
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- Support endpoint management, including device enrolment, application deployment, and security policies through Microsoft Intune, JAMF, or SCCM
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- Assist with user account management across Active Directory, Microsoft Entra ID, and Microsoft 365
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- Support printing infrastructure, classroom audio-visual equipment, and technical, sound, and lighting requirements for assemblies and school events, including occasional work outside regular hours
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- Maintain accurate hardware and software licence inventories and assist with endpoint security monitoring
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About you
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- Two to three years’ experience in an IT helpdesk or technical support role, ideally within a school environment
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- Experience supporting Windows, macOS, and iOS platforms, with working knowledge of Microsoft Intune highly regarded
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- Familiarity with hybrid environments, including Active Directory, Microsoft Entra ID, and Microsoft 365
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- Practical experience setting up and troubleshooting classroom AV equipment and event sound systems
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- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
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- A relevant IT qualification or industry certification (desirable)
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- A genuine commitment to working within a faith-based girls’ school and a personal approach that reflects warmth, integrity, and the Christian ethos of St Hilda’s
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About Us
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Located on Queensland’s Gold Coast, we are one of Australia’s leading independent Anglican Day and Boarding Schools for girls from Pre-Prep to Year 12. With an enviable reputation of excellence in girls’ education and world class facilities, St Hilda’s School has a long and proud history of outstanding academic achievement, grounded in strong Anglican Christian values.
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Selection Criteria:
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1. Helpdesk and technical support experience
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Demonstrated experience delivering ICT helpdesk support preferably within a school or enterprise environment, with strong diagnostic skills and a dedication to high-quality customer service.
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1. Device and endpoint management (Microsoft Intune highly regarded)
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Proven experience deploying, configuring, and supporting Windows (10/11), macOS, and iOS platforms, with hands-on experience or working knowledge of endpoint management platforms such as Microsoft Intune (desirable), JAMF, or SCCM.
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1. Server and cloud environment awareness
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Familiarity with hybrid operating environments, including basic user and device management within Active Directory, Microsoft Entra ID, and Microsoft 365.
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1. Audio-visual and technical skills
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Practical experience setting up, operating, and troubleshooting classroom AV hardware, sound desks,
and presentation systems for events.
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1. Communication and interpersonal skills
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Highly developed communication skills, with the ability to explain technical concepts clearly to non-technical users and to build positive relationships with staff, students, and external vendors.
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1. Alignment with School values and culture
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A genuine commitment to working within a faith-based girls’ school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda’s.
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Why Join St Hilda’s School?
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Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport, a comprehensive employee assistance program and career development opportunities.
Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.
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As a prospective member of the St Hilda’s Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.
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Application Requirements
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Please submit the following:
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1. A maximum two-page A4 written response (size 12 font) addressing the selection criteria
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1. A full Curriculum Vitae, including contact details for two professional referees
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Applications should be submitted by 8.00am Monday 16 November 2026.
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Applications will be reviewed as they are received. St Hilda’s School reserves the right to interview and appoint prior to the closing date. Applicants are encouraged to apply early.
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Any questions about the position should be directed to Human Resources on
[email protected] . Applications are to be submitted through the online recruitment platforms and not emailed directly.
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📌 ICT Support Officer (Gold Coast)
🏢 St Hildas School
📍 Gold Coast