Customer Service Officer

- Term Time, Part time opportunity
- Term 1, 2027 commencement
- Excellent facilities and conditions

Toowoomba Grammar School is looking for a friendly, organised and service-focused Customer Service Officer to join our Senior School team. This diverse role is central to the smooth operation of Student Services, providing reception and administrative support while assisting students, staff, families and visitors throughout the School day.

About Toowoomba Grammar School

Toowoomba Grammar School was founded in 1875 and is a member school of the Outstanding Public Schools Association of Queensland (GPS). It is an independent non-denominational day and boarding school for boys with a total enrolment of 1,100 from Preparatory to Year 12. There are approximately 300 boarders in the School coming predominantly from throughout Queensland, Northern New South Wales and the Northern Territory. The School’s campus covers 20.5 hectares and is located one kilometre from the centre of Toowoomba.

It is our vision that our boys will graduate from TGS with the skills to be independent, well-balanced, and successful in life. That they are boys of good character who respond well to challenges and achieve life-long wellbeing.

About the Position

As a key point of contact for students, families, staff and visitors, the role provides professional and welcoming front-line service while supporting student attendance and records, reception and visitor management, internal communications, travel and vehicle coordination, and the administration of School events and activities.

This varied and fast-paced position is well suited to an organised, proactive and service-focused professional who enjoys working with people, can confidently manage competing priorities and takes pride in providing accurate, efficient and responsive administrative support.

This is a part time, term-time position working one day (7.6 hours) per week, on a day mutually agreed.



The role also offers the opportunity to work additional hours throughout the year to provide coverage during periods of staff leave.

Selection Criteria:

You will be able to demonstrate your ability and commitment to:

- Delivering high-quality customer service and building positive relationships with students, parents, staff and other stakeholders.
- Communicating confidently, professionally and effectively, both verbally and in writing.
- Providing accurate, productive and highly organised administrative support in a busy environment.
- Managing competing priorities, multiple tasks and deadlines with a high level of attention to detail.
- Using Microsoft 365, OneNote, Microsoft Teams and other digital applications confidently, with the ability to quickly learn current systems and School software.
- Managing sensitive information with discretion, professionalism and a high degree of confidentiality.
- Working independently and proactively, while also collaborating positively as part of a team.

For a full Position Description please refer to the attachment below.

How to apply:

All applications are to be submitted via TGS’s online Careers Portal and include:

- a cover letter addressed to the Headmaster addressing the vacancy being applied for;
- a resume;
- the names and contact details of three confidential referees.

Enquiries should be directed to the Student Services Coordinator, Beau Weedon on 07 4687 2647 or email [email protected]

Applications close on 18 November 2026.

Please note the advertising closing date is indicative only and TGS reserves the right to close the advertisement before this date is reached. Therefore, you are encouraged to submit your application as soon as possible.




We do not welcome interest from recruitment agencies at this time.
Applicants must possess the legal right to live and work in Australia to be considered for this position.

Student Protection at Toowoomba Grammar School

Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. At TGS, staff are committed to providing environments where children and young people receive the highest standard of care, where their rights are supported, and they can thrive and be fruitful. Staff at TGS understand the Child Safe Standards and how the school promotes the development of a strong, child-centred culture that prioritise safety, cultural responsiveness, and wellbeing for all children and young people.

TGS places emphasis on genuine engagement with children and young people, create conditions that reduce the likelihood of harm to children and young people, create conditions that increase the likelihood of identifying harm, and respond to any concerns, disclosures, allegations or suspicions of any person, including employees.

Committed to the provision of a safe and supportive living and learning environment for all students, staff must:

- Understand and adhere to all obligations relating to the protection of children and young people as outlined in our policies and procedures
- Attend or complete all student protection mandatory training annually and any other professional learning events as required by the School
- Support and engage with all student protection initiatives and programs across the School.

All School staff, unless otherwise eligible for an exemption, must possess a current Positive Notice or “Blue Card” issued under the Working with Children Check Act 2000 (Qld) before commencing employment with the School. Volunteer Blue Cards are required to be transferred to Paid Employment cards.

Attachments:
- PD - Student Services - Customer Service Officer v1.pdf
- TGS Privacy Policy V12.pdf

📌 Customer Service Officer (Toowoomba City)
🏢 Toowoomba Grammar School
📍 Toowoomba City