About Ability Options

Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.

About the role

We’re seeking an organised and detail-oriented team member to join us as a Performance and Business Support Officer (PBSO).

Reporting to Manager - Performance and Business Support, this is a pivotal role that ensures our participants receive a seamless experience while also supporting operational teams to deliver high-quality services.

Hours: Max-term full time, until May 2027

Location: Seven Hills with 2-3 days from home

Salary: $40.49 per hour + super and $15,900 in salary packaging

As the PBSO, your responsibilities will be to (but not limited to):

- Ensure service agreements, schedules of support and individual support plans (ISPs) are current and reflect participant needs.
- Respond to change requests promptly and work with stakeholders to resolve issues quickly.
- Maintain accurate records to support compliant and timely claiming of funds.
- Liaise with participants and their representatives to ensure they understand their agreements and feel confident in our services.
- Collaborate with internal and external stakeholders to ensure services continuity and compliance with NDIS requirements.

Essential Criteria:

- A strong understanding of the technical aspects of the NDIS, including claiming processes, plan limits, claiming allowances and pricing.




- Outstanding interpersonal relationship building and stakeholder management skills.
- Experience in the development of complex rosters in a disability or other relevant setting.
- Comprehensive understanding of Ability Options service agreements and service delivery.
- Excellent communication skills, demonstrating proficiency in written and verbal communication.
- Strong attention to details and commitment to best practice initiatives and a continuous improvement culture.
- Certificate 3 or 4 in Disability or relevant discipline (desirable).
- NDIS Workers Check and Working with Children Check
- NSW Driver Licence (Minimum P2)

Why work for us?

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for your skills and experience you will receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program and the ability to significantly increase your take home pay with not-for profit salary packaging (tax free income up to $15,900).

If you have any questions regarding the position, please email Jessica Loughnan at [email protected]

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.

📌 Performance and Business Support Officer (Parramatta)
🏢 Ability Options
📍 Parramatta