Team Super is a leading industry superannuation fund servicing the transport, energy and mining industries across Australia, with 150,000 members and over $25bn of funds under management.

The Senior Consultant, Employer Experience supports the delivery of Team Super's Employer Experience priorities and initiatives. Reporting to the Manager, Employer Experience, the role coordinates agreed work from planning through to implementation, brings together the right people and helps ensure actions are followed through to completion.

The role works across Employer Experience initiatives, process improvements and business activities, collaborating with teams across the organisation to achieve practical outcomes for employers.

Key Responsibilities:

Employer Experience initiative delivery

- Work with the Manager, Employer Experience to translate agreed priorities into clear actions, deliverables and implementation plans.

- Coordinate Employer Experience initiatives from planning through implementation and handover.

- Develop practical plans, requirements, schedules and supporting documentation.

- Coordinate stakeholder input, testing, implementation and handover where required.

- Track progress, risks, dependencies and decisions, escalating issues when required.

- Follow agreed actions through completion and provide clear status updates.

Business and process improvement

- Identify opportunities to improve the employer experience and supporting processes.

- Document current processes, issues and employer pain points where required.

- Work with relevant teams to design and implement practical improvements.

- Support testing, implementation, review and adoption of process changes.

- Gather feedback and available insights to assess whether changes are working as intended.





Cross-functional coordination and stakeholder engagement

- Build effective working relationships with teams involved in delivering the employer experience.

- Bring together the right people to progress work, resolve issues and confirm decisions.

- Work closely with Marketing, Data, Operations, Technology and other specialist teams where their input is required.

- Provide Employer Experience context and input to work led by other teams.

Employer feedback, insights and documentation

- Use employer feedback and available insights to identify improvement opportunities and coordinate agreed actions.

- Prepare clear presentations, business documents, briefings, requirements and progress updates.

- Capture processes, decisions and agreed ways of working, and develop practical resources to support implementation.

- Support teams to understand and adopt new or changed processes.

Risk, compliance and other duties

- Perform responsibilities in line with legislative, regulatory and organizational requirements, policies and risk appetite.

- Support broader Employer Experience activities and initiatives as required.

- Undertake other duties as requested by the Manager, Employer Experience.

Qualifications:

- Knowledge of Fund administration, employer servicing, superannuation processes, and relevant regulatory obligations (desirable).

- Relevant qualifications in business, marketing,



project management or related discipline, or equivalent industry experience (desirable).

- RG146 accreditation, or commitment to become accredited within six months of employment where required for the role (desirable).

Skills and Experience:

- Minimum five years’ experience in sales enablement, B2C or B2B marketing within financial services (mandatory).

- Strong data literacy and experience using CRM or marketing automation platforms to support planning, execution and reporting (mandatory).

- Experience coordinating initiatives, projects, process improvements or business change (mandatory).

- Strong organizational skills and demonstrated ability to manage multiple priorities and follow agreed activities through completion (mandatory).

- Demonstrable experience in end-to-end initiative ownership and delivery (mandatory).

- Solid cross-functional stakeholder management skills (mandatory).

- Strong stakeholder coordination, relationship-building, and cross-functional collaboration skills (mandatory).

- Clear written and verbal communication skills, including preparation of presentations, briefings, and business documentation (mandatory).

- Practical problem-solving skills, sound judgement and the ability to bring structure to new or developing work (mandatory).

- Confidence using Microsoft 365 and other business systems, with the ability to quickly learn new platforms and tools (mandatory).

- Experience in employer or customer experience, superannuation, financial services or another regulated environment (desirable).

If this sounds like you we look forward to hearing from you. Click on the apply button and submit your cover letter and resume.

📌 Senior Consultant, Employer Experience (Melbourne)
🏢 Team Super
📍 Melbourne