About the role

Acute Hearing Solutions is seeking a dedicated Administration Officer to join our team in Ringwood East, Victoria. This is a full-time position that plays a crucial role in supporting the smooth operation of our medical administration services. As Administration Officer, you will be the backbone of our office operations, ensuring that all administrative processes run efficiently to support our clinical and business objectives. Your organisational skills and attention to detail will directly contribute to enhancing patient experiences and enabling our healthcare professionals to focus on delivering quality care.

Key responsibilities

- Customer Service

- Preparing client files

- Answering telephone inquiries and assisting clients with their enquiries

- Managing patient appointments and scheduling, including confirming bookings and sending reminders

- Processing and maintaining accurate patient records and documentation in accordance with healthcare regulations

- Performing data entry tasks and maintaining electronic and paper-based systems

- Coordinating with clinical staff to ensure seamless workflow and patient care delivery

- Providing administrative duties and support to management

What we're looking for

- Proven experience in a medical or healthcare administration role, or similar administrative position

- Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

- Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff

- Proficiency in Microsoft Office applications and experience with practice management software or electronic medical records systems





- Attention to detail and accuracy when handling sensitive information and documentation

- A courteous and professional demeanor with a commitment to patient-centred service

- Reliability and the ability to work independently as well as part of a team

What we offer

Acute Hearing Solutions values our employees and is committed to providing a supportive work environment. We are adaptable with working arrangements where possible and provide access to ongoing training and support. Our team is dedicated to work-life balance, and we encourage all staff to maintain their health and wellbeing whilst delivering excellence in our services.

About us

Acute Hearing Solutions is a leading provider of audiological and hearing health services dedicated to improving the quality of life for our patients. With a focus on delivering compassionate, professional care and evidence-based treatment, we are committed to excellence in medical administration and clinical service delivery. Our team of experienced professionals works collaboratively to provide comprehensive hearing solutions and support to our diverse patient base. We are proud of our reputation for quality service and our commitment to maintaining the highest standards in healthcare administration and patient care.

Apply now

If you are an organised, detail-oriented professional seeking a rewarding role in medical administration, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Administration Officer position at Acute Hearing Solutions. Join our team in Ringwood East and make a meaningful contribution to quality patient care.

📌 Administration Officer (Ringwood East)
🏢 Acute Hearing Solutions
📍 Ringwood East