Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is one of the state's fastest growing cities and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

About the role

Are you a strategic and inspiring leader who thrives on developing people and improving services? As our Business Support and Library Content Manager, you'll lead a talented team, provide expert guidance and mentorship, and help shape the future direction of our business support and library content services.

Some of your key responsibilities will include:

- Provide strong and consistent leadership to the coordinators and teams of each functional areas to achieve the strategic outcomes for each area.
- Lead continuous improvement of the functional areas through the formulation and implementation of new, and revision of existing, policies, systems, programs and services.
- Undertake operational planning, budgeting, risk, reporting, policy development and specialist reports as required to support each functional area.
- Take responsibility for the development, management and monitoring of budgets across the functional areas, including operational and grant or project funding.
- Provide support across the branch and workforce planning.
- Monitor, measure and report the delivery of outcomes within the section.
- Build and manage relationships with a range of internal and external stakeholders and local and regional partners to develop and deliver quality service outcomes and initiative.




- Present and maintain branch facilities as welcoming, inclusive and safe spaces, addressing any facility maintenance matters and manage facility related projects.

View the position description for more details about the role.

About you

To be successful in this role you will have:

- The expertise and leadership skills to deliver library and customer service operational functions, within a government or other relevant organisation.
- The ability to build positive and productive relationships with internal and external stakeholders.
- Knowledge of, or ability to rapidly acquire knowledge of all relevant federal, state and local legislation and relevant Council policies and operating environment.
- Knowledge and experience in strategy development, business planning, project management, reporting, complex facility management and financial management.
- Substantial experience in the development of individual and team capabilities, leading a large team and contributing to fostering a healthy, inclusive and well-connected workplace.
- A demonstrated commitment to ongoing career development and ability to inspire organisational change.

About the benefits

This a permanent full-time position with a salary commencing at $138,742 plus superannuation of up to 12.5%.

- Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- Work/Life balance: Flex time and a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- Diversity and inclusion:



Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
- Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
- Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Apply now

Please apply online and submit:

- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 19 November 2026

Please direct any related questions to [email protected].

Pre Employment Screening: Successful applicants must agree to provide information for pre-employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include heath assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.

📌 Business Support and Library Content Manager (Ipswich)
🏢 Ipswich City Council
📍 Ipswich