Guest Service Agents – Multiple Positions

1834 Hotels | Adelaide, SA

Location: Adelaide, South Australia
Category: Front Office & Guest Services (Hospitality & Tourism)
Employment Type: Multiple Positions Available

Guest Service Agents – Adelaide

Join the 1834 Hotels team – Multiple opportunities available across Adelaide!

1834 Hotels is seeking enthusiastic, customer-focused and motivated Guest Service Agents to join our growing team across Adelaide.

As a leading hospitality management company with a diverse portfolio of hotels across Australia and New Zealand, 1834 Hotels is committed to delivering exceptional guest experiences through passionate people and quality service.

We have multiple opportunities available and are looking for individuals who enjoy working in a fast-paced hospitality setting, take pride in delivering outstanding customer service and are keen to develop their careers in the hotel industry.

Whether you are an experienced hotel receptionist or a customer service professional looking to transition into hospitality, we would love to hear from you.

About the Role

As a Guest Service Agent, you will be the first point of contact for our guests, playing an important role in ensuring a welcoming, professional and memorable experience.

This is a hands-on position requiring strong customer service skills, attention to detail and the ability to manage a variety of front office responsibilities.

Key responsibilities include:

- Welcoming guests and managing check-ins, check-outs and general reception duties.

- Handling reservations, telephone enquiries, emails and guest requests in a professional and timely manner.

- Processing guest payments, managing accounts and completing daily financial reconciliations.

- Maintaining accurate guest records,



reservations and billing information within the hotel's property management system.

- Responding to guest feedback and resolving enquiries to ensure a positive guest experience.

- Promoting hotel facilities, services and local attractions to enhance the guest experience.

- Working collaboratively with housekeeping and other operational departments to ensure smooth daily operations.

- Maintaining a clean, organised and welcoming reception environment.

- Following company procedures, operational standards and workplace health and safety requirements.

- Assisting with general administrative duties and supporting the broader hotel team as required.

About You

We are looking for friendly, reliable and professional individuals who genuinely enjoy helping people and thrive in a guest-focused environment.

Ideally, you will bring:

- Previous experience in hotel reception, front office or a customer-facing hospitality role.

- Excellent communication and interpersonal skills, with a friendly and professional approach.

- Strong organisational skills and the ability to manage multiple priorities.

- Confidence using computers, reservation systems and Microsoft Office applications.

- Experience with hotel property management systems such as RMS, Opera or similar would be advantageous.

- Good attention to detail, particularly when handling reservations, payments and guest accounts.

- A proactive attitude and willingness to assist wherever required.





- The ability to work independently and collaboratively as part of a team.

- A commitment to delivering exceptional guest service.

- Flexibility to work a rotating roster, including weekends and public holidays.

Previous hotel experience is highly regarded; however, we also welcome applications from motivated individuals with strong customer service backgrounds who are eager to learn.

Why Join 1834 Hotels?

At 1834 Hotels, we recognise that our people are central to delivering great guest experiences.

We offer:

- Multiple opportunities to join our Adelaide hotel operations.

- A supportive and collaborative team environment.

- Training and development to build your skills and confidence.

- Opportunities for career progression within a growing hotel management group.

- Exposure to a diverse portfolio of hotels across Australia and New Zealand.

- A varied and rewarding role where no two days are the same.

How to Apply

If you are passionate about hospitality, enjoy meeting new people and want to be part of a growing hotel management group, we would love to hear from you.

Please submit your CV and a brief cover letter outlining your experience, availability and suitability for the role to:

Rob Maynard
Email: ••••@1834hotels.com.au

Please include "Guest Service Agent – Adelaide" in the subject line of your application.

Confidential enquiries are welcome.

Important Information

- Applicants must have current working rights in Australia.

- Flexibility to work across a seven-day roster, including weekends and public holidays, is required.

- Multiple positions are available.

- A national police clearance may be required prior to appointment.

- Only shortlisted candidates will be contacted.

Learn more about 1834 Hotels at www.1834hotels.com.au.

📌 Guest Service Agents (Adelaide)
🏢 1834 Hospitality
📍 Adelaide