About the role

We are seeking a full-time skilled and customer-focused Clinical Administrator to join our clinical admin team. You will play a part in providing excellent customer service and supporting the smooth running of our specialist dermatology clinics and day hospital.

What you'll be doing

- Greet patients and other customers, schedule and manage patient appointments efficiently
- Prompt and skilled resolution of all telephone inquiries.
- Monitor clinical activity, including arrivals, delays, billings, waiting room etc.
- Perform admin tasks- data input, process mail, emails and faxes, scanning, filing etc.
- Billings/receipting of patient accounts, advise patients of credit/ billing policies, follow up paid/unpaid claims.
- Assist with the admission and discharge patients, quoting, post-op appointments, administrative support to medical consultants.

What we're looking for

- Previous experience in a medical reception or clinical administration role, within medical specialist setting
- Strong customer service skills and the ability to provide a positive patient experience
- Excellent communication and interpersonal skills




- Proficient in using medical practice software and standard office applications
- Highly organised with the ability to multi-task and prioritise effectively
- Friendly, professional and reliable
- Experience working in dermatology or related field highly regarded
- Australian work rights are required for this position

About us

We are a not-for-profit Centre of Excellence in Dermatology that delivers highly specialised clinical treatment, education, and research for skin diseases, skin cancers and melanoma.

We run 24 sub-specialty clinics, a day surgery hospital, undertake clinical trials and research, and provide world-class education to local, national and international audiences, including registrar training. Join our team and be part of an organisation that values its employees and is dedicated to making a positive difference in the lives of our patients.

- Subsidised parking, close to public transport
- Generous Not for Profit Salary packaging
- Training and supportive team
- Access to our Employee Assistance Program

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📌 Clinical Administrator (Melbourne)
🏢 Skin Health Institute
📍 Melbourne