Job Description

Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Attendant. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner. This position is relevant in all industries and requires excellent communication skills, attention to detail, and the ability to work in a quick-paced environment.

Responsibilities:

- Greet customers and provide them with information about products and services
- Respond to customer inquiries and complaints in a professional and courteous manner
- Process customer orders and payments accurately and efficiently
- Maintain a clean and organized work environment
- Assist with inventory management and restocking of products
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance with regulations and standards

Qualifications:

- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy
- Proficient in basic computer skills and software applications
- Ability to work flexible hours, including weekends and holidays

About the Business

Antonello Palmisani Optometrist has been providing wonderful eye care solutions in the Inner West for the past 20 years. Antonello and his team are known to many in the neighbourhood and have helped many generations of the local community with their eye care. His exceptional service and personalised attention have garnered him a fantastic reputation throughout the Inner West,



and positive word of mouth sends many customers through his door.

They have now expanded their services to include Audiology, using the very latest in clinical expertise and technology. Take care of your vision and hearing health all in one convenient and newly refurbished location.

At G&M; Eyecare we believe that no two pairs of eyes are the same. Every individual has something unique to bring to their role, that’s why we encourage and support diversity in all its forms. At G&M; Eyecare we are committed to making the environment you work in inclusive and enabling.

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

- Handle incoming calls and emails from customers, processing orders and requests accurately
- Maintain customer service and logistics registers, ensuring timely updates
- Build customer loyalty through professional and courteous service
- Collaborate with internal teams, including sales and finance, to address customer needs
- Conduct shipping and invoicing tasks in the inventory management system
- Provide administrative support and manage customer records effectively




- Liaise with external partners to track shipments and resolve issues.

Skills & experience

- Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
- Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
- Proficiency in Microsoft Office, particularly Excel, for reporting and data management
- Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a team-oriented work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

For further information please contact the consultant for a confidential discussion.

About Us

City of Ryde is committed to Equal Employment and Child Safety.

We’re an inclusive employer welcoming applications from people of all backgrounds, experiences, and abilities.

Job Description

This role is based in our office and requires in-person work five days a week.

Qualifications

- Excellent interpersonal and communication skills - verbal and written
- Exceptional multi-tasking, prioritisation, time management and organisational skills
- Strong attention to detail
- Computer literacy skills including the capacity to effectively use Microsoft Office, SAP experience (desirable)
- Flexibility and willingness to learn with initiative
- Previous administration experience would be an advantage

Additional Information

We believe that great things happen when people connect face-to-face. This position may require in-person work in the office five days a week.

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📌 Casual Optical Dispenser | Leichhardt (Sydney)
🏢 George and Matilda
📍 Sydney