Community Options Australia – North Sydney NSW

Support meaningful work in aged care — from the heart of our office.
Community Options Australia (COA) is a not-for-profit organisation dedicated to helping older Australians stay independent by connecting them with the services and support they need at home and in their communities.

We're currently seeking self-motivated, organised team members to join our Assessment Services Support Team,working from our Sydney office.

Based in Sydney | Full-Time

Support meaningful work in aged care — from the heart of our office.
Community Options Australia (COA) is a not-for-profit organisation dedicated to helping older Australians stay independent by connecting them with the services and support they need at home and in their communities.

We're currently seeking self-motivated, organised team members to join our Assessment Services Support Team,working from our Sydney office.

Why Join COA?

- Supportive and collaborative team setting
- Flexible working arrangements (in-office preferred)
- Not-for-profit salary packaging options
- Equipment and ongoing skilled support

About the Role

This is a fast‑paced, high‑volume coordination role supporting our remote assessor workforce across NSW and the ACT. You’ll be based in our North Sydney office and will play a key part in ensuring assessments are booked efficiently and accurately.

You’ll report to the Operations Manager and provide essential administrative and scheduling support while managing a team of schedulers. This is a non‑client‑facing role,



ideal for someone who enjoys structured tasks, problem‑solving, and keeping operations running smoothly.

Key Responsibilities

- Manage client services, enquiries and client experience by ensuring home‑based assessments across NSW and ACT and booked and scheduled.
- Lead and manage a team of schedulers by ensuring their performance, culture and wellbeing are maintained at high standards.
- Manage intake and referral administration and ensure client records are complete and accurate.
- Lead the scheduling team by ensuring appointment management and travel planning for assessors are used in the most efficient way.
- Manage and maintain accurate administrative records, systems and data.

About You

You’ll thrive in this role if you’re organised, calm under pressure, confident juggling multiple tasks at once and a proactive communicator.

We're looking for someone with:

- Experience in a similar Client based role
- Strong computer skills and comfort navigating multiple online systems
- Ability to work both independently and collaboratively
- Excellent time management and communication skills
- A valid National Criminal History Check and Working with Children Check (NSW or equivalent), or willingness to obtain these
- Strong written and verbal English skills are essential.

COA is committed to being an equal opportunity employer and proudly welcomes applicants from all cultures, backgrounds, and identities.
We encourage applications from bilingual or multilingual individuals, as we serve a diverse community.

#J-18808-Ljbffr

📌 Client Services Team Lead (Sydney)
🏢 Community Options Australia
📍 Sydney