As our Customer Relationship Advisor, you will be the key point of contact for customers following vehicle delivery, ensuring their expectations are met and any concerns are addressed promptly. You will work closely with our Sales Managers, Sales Consultants, Delivery Specialists, Service Department and senior management to maintain high customer satisfaction standards. You will also play an important role in improving our Customer Satisfaction Index (CSI), increasing customer survey participation and identifying opportunities to enhance our customer experience. The successful candidate will be proactive rather than reactive, identifying potential concerns before they become complaints and ensuring that no customer is forgotten after delivery.

Key responsibilities

Build and maintain positive, long-term relationships with customers

Act as a dedicated customer contact for post-delivery enquiries and assistance

Contact customers within 24 hours of vehicle delivery to confirm their satisfaction

Follow up on vehicle handover experience, vehicle condition, features and overall service

Identify outstanding issues and coordinate with the appropriate department for resolution

Monitor customer satisfaction performance and support the dealership in achieving CSI targets





Encourage customer participation in official customer satisfaction surveys

Act as an initial contact point for customer complaints and concerns

Maintain accurate and up-to-date customer information in the dealership CRM system

Work closely with Sales Managers, Delivery Specialists and Service Department to ensure all delivered customers receive appropriate follow-up

About you

Strong verbal and written communication skills

Excellent telephone manner and interpersonal skills

Genuine passion for customer service and customer satisfaction

Ability to build rapport with customers from diverse backgrounds

Robust organisational and time-management skills

Ability to manage multiple customer enquiries and follow-ups

Confidence handling challenging conversations and customer complaints

Excellent attention to detail and record-keeping skills

Good computer skills, including Microsoft Office, email and CRM systems

Professional presentation and a positive attitude

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📌 Customer Relationship Advisor (Brisbane)
🏢 Zeekr Centre Brisbane
📍 Brisbane