Nuevo Medical is looking for an experienced Allied Health Receptionist & Patient Services Coordinator to join our multidisciplinary medical centre in Bundall on the Gold Coast.

This role is specifically suited to someone who has worked in an Allied Health or multidisciplinary healthcare environment and is already comfortable managing the day-to-day administration that sits behind a busy clinical service.

You will be the central point of contact for our Allied Health patients and clinicians, supporting services across Dietetics, Exercise Physiology, Physiotherapy and Clinical Psychology, while also working closely with our General Practice and Cardiology teams.

This is not a generic reception role. We are looking for someone who understands the flow of Allied Health — from receiving referrals and booking appointments through to billing, follow-up, rescheduling, patient communication and coordinating care across multiple clinicians.

Experience with Nookal would be highly regarded.

About the role

Nuevo Medical is looking for an experienced Allied Health Receptionist & Patient Services Coordinator to join our multidisciplinary medical centre in Bundall on the Gold Coast.

This role is specifically suited to someone who has worked in an Allied Health or multidisciplinary healthcare environment and is already comfortable managing the day-to-day administration that sits behind a busy clinical service.

You will be the central point of contact for our Allied Health patients and clinicians, supporting services across Dietetics, Exercise Physiology, Physiotherapy and Clinical Psychology, while also working closely with our General Practice and Cardiology teams.

This is not a generic reception role. We are looking for someone who understands the flow of Allied Health — from receiving referrals and booking appointments through to billing, follow-up, rescheduling, patient communication and coordinating care across multiple clinicians.





Experience with Nookal would be highly regarded.

What you will be doing

- Managing Allied Health appointment bookings, changes, cancellations and follow-up appointments

- Coordinating patient schedules across multiple Allied Health disciplines

- Receiving and processing referrals, including GP care plans and other relevant referral pathways

- Ensuring patients are booked with the appropriate clinician and service

- Managing reception and patient check-in/check-out

- Processing billing and payments for Allied Health consultations

- Managing Medicare, private billing and other relevant funding or payment pathways

- Using Nookal to manage patient records, appointments, billing and clinician schedules

- Following up referred patients and helping convert enquiries into confirmed appointments

- Liaising closely with Dietitians, Exercise Physiologists, Physiotherapists and Psychology

- Coordinating with Nuevo’s GP and Cardiology teams where patients require multidisciplinary care

- Managing phone and email enquiries in a warm, professional and effective manner

- Supporting recalls, follow-ups and ongoing patient care

- Maintaining accurate patient records and administrative documentation

- Helping improve reception processes and Allied Health workflows as the service grows

About you

We are particularly interested in candidates who have previous Allied Health reception or administration experience.

Ideally, you will have experience with:

- Allied Health appointment bookings and clinician scheduling





- patient billing and payments

- Medicare and care plan administration

- referrals and patient follow-up

- multidisciplinary clinics

- managing multiple clinicians and treatment types

- patient-facing reception in a healthcare workplace

Previous experience using Nookal would be highly regarded.

Experience within Physiotherapy, Exercise Physiology, Dietetics, Psychology or a multidisciplinary Allied Health practice would be a strong advantage.

You will also be:

- warm and confident with patients

- highly organised

- comfortable working in a busy environment

- proactive rather than waiting to be told what to do

- confident speaking with patients over the phone

- able to manage multiple competing priorities

- accurate with billing and administration

- comfortable communicating directly with clinicians

- interested in helping build and improve the service over time

About Nuevo Medical

Nuevo Medical is a growing multidisciplinary medical centre in Bundall bringing together General Practice, Cardiology, Allied Health and diagnostic services within one integrated environment.

Our Allied Health team includes Dietetics, Exercise Physiology, Physiotherapy and Clinical Psychology, with robust internal referral pathways across the broader Nuevo Medical patient base.

The role will be central to making sure Allied Health patients move smoothly through the clinic and that our clinicians are supported with efficient bookings, billing and administration.

We are looking for someone who already understands Allied Health and can take ownership of the front desk rather than needing to learn the fundamentals from scratch.

If you have previous Allied Health reception experience, are confident with bookings and billing, and enjoy working as part of a multidisciplinary clinical team, we would love to hear from you.

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📌 Allied Health Receptionist & Patient Services Coordinator (City of Gold Coast)
🏢 Nuevo Medical
📍 City of Gold Coast