Contact Centre Manager — Lead for Service Excellence (Sydney)

Contact Centre Manager — Lead for Service Excellence (Sydney)

04 Nov
|
Teachers Health Fund
|
Sydney

04 Nov

Teachers Health Fund

Sydney

Teachers Health Fund is seeking an experienced Contact Centre Manager to lead the day-to-day operations of our Contact Centre and ensure exceptional member experiences across every interaction. You will coach a team of Team Leaders, drive service, quality and productivity, and partner with Workforce Planning to optimise schedules and resourcing.

The ideal candidate has 3–5+ years in a leadership role within large contact centres, solid stakeholder management, and a proven track record of

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📌 Contact Centre Manager — Lead for Service Excellence (Sydney)
🏢 Teachers Health Fund
📍 Sydney

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