- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Must Have Skills: Operations & Projects Manager

Operations Manager – CommandCentre,

Operations Manager – FieldServices, TechZone Part of end-to-end IT support team which also managedprojects

Nice to Have Skills:

Leaderin a field operations and technicalsupport team delivering 24/7 IT services across

operational control rooms, concourses, and corporate workspaces.

Accountable for operational governance, field techniciandispatching, shift scheduling, queue backlogs, and resource





utilization to maintain 99.9%+ availability for criticaloperational workstations.

Governed walk-in TechZone operations and equipment staging depots;directed hardware deployments, spares inventory,

warranty repairs, and rapid device turnaround to drive highfirst-contact resolution.

Ensure operational readiness and service restoration withinstringent contractual SLAs and KPIs across hybrid on-prem,

cloud, and distributed network architectures (Cisco, Palo Alto,SD-WAN).

Serve as primary operational escalation lead for enterprise assetdirectors and business stakeholders, convening rapid response

technical bridges and mobilizing cross-functional engineeringteams.

Standardized change control procedures, mitigating risk acrosscode promotions and reducing after-hours production

#J-18808-Ljbffr

📌 Operation Manager (Tech Zone) (Sydney)
🏢 XPT Software
📍 Sydney