An exciting chance is available for a hands-on Service Supervisor to lead a team of skilled technicians across workshop and field service operations. This role is ideal for someone with a strong mechanical background who enjoys leading people, coordinating repairs and maintenance, and ensuring customers receive exceptional service.

The Role

Reporting to the Service Manager, you will oversee the day-to-day operations of a busy service department, ensuring jobs are scheduled efficiently, technicians are supported and customer expectations are consistently met.

Key responsibilities include:

- Supervise and coordinate workshop and field service technicians.
- Schedule and prioritise servicing, maintenance, breakdowns and repairs.
- Monitor technician productivity, labour utilisation and job completion.
- Provide technical guidance and support to technicians and apprentices.
- Manage customer enquiries, service bookings and quotations.
- Ensure service jobs are completed to a high standard and within agreed timeframes.
- Coordinate with parts, sales and external service providers.
- Maintain accurate service records and job documentation.
- Identify opportunities to improve workshop efficiency and customer satisfaction.
- Support the Service Manager with daily operations and team performance.





About You

We are looking for an experienced supervisor with a strong technical background in trucks, heavy vehicles, construction machinery or heavy equipment.

Ideally, you will have:

- A recognised Mechanical or Electrical trade qualification.
- Minimum 5 years' experience in a Leading Hand, Workshop Supervisor or Service Supervisor role.
- Experience working with trucks, heavy vehicles, earthmoving equipment or other heavy machinery.
- Strong mechanical knowledge and troubleshooting capabilities.
- Experience coordinating technicians, workshop schedules and field service activities.
- Excellent organisational and time management skills.
- Strong communication and customer relationship management skills.
- A hands-on leadership style and the ability to motivate a technical team.
- A current unrestricted driver's licence.

What’s on Offer?

- Permanent leadership opportunity.
- Responsibility for both workshop and field service operations.
- Opportunity to work with specialist heavy equipment and machinery.
- Ongoing technical training and development.
- A varied role combining technical expertise, customer service and people leadership.

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📌 Service Supervisor (Australia)
🏢 Slade Group
📍 Australia