Role: Support Coordinator

Status: Full-time, 38 hours per week (Monday to Friday)

Office Location: Springwood and offsite as required (client visits etc) - please note this is not a remote position

Please note: This position is with Shine Health Services, an affiliated company of Lifest HealthCare. While advertised through the Lifest HealthCare SEEK account, employment will be with Shine Health Services.

About Shine Health Services

Shine Health Services, based in Springwood is a registered NDIS provider specialising in Specialist Support Coordination, Support Coordination and Psychosocial Recovery Coaching (PRC). We are committed to delivering high-quality, person-centred services that empower participants to navigate complex systems, build independence and achieve their goals.

About the role

As a Support Coordinator, you will be responsible for providing high-quality case management to our participants, helping them to live their best lives!

What you'll be doing:

- Support Coordination to participants with the ability to establish rapport and maintain strong relationships.
- Provide goal-driven psychosocial recovery coaching to participants of varying ages, most with mental health challenges.
- Explain and manage participant agreements and NDIS budgets.
- Conduct plan reviews and manage changes in participant circumstances.
- Research and vet allied health service providers to ensure quality care.
- Build and maintain meaningful relationships with all participants and relevant stakeholders.
- Maintain accurate, timely documentation in line with NDIS requirements and weekly billing targets.
- Onboard new participants and manage hospital discharges

What we're looking for:





- Relevant qualification in Social Work, Community Services. Mental Health, or a related field (min Diploma level), degree level preferred.
- Minimum of 3 years of NDIS Support Coordination experience, including Psychosocial Recovery Coaching with mental health participants.
- In depth knowledge of NDIS and funding, including the ability to prepare and participate in plan reviews, draft detailed and accurate documentation for changes in circumstances and decision reviews etc.
- Strong communication with forward-thinking problem-solving skills.
- Excellent written documentation and exceptional time management skills.
- Ability to work independently and collaboratively with a diverse team.
- Commitment to maintaining participant confidentiality and professional boundaries.
- Valid NDIS Worker Screening Card, First Aid and CPR certifications.
- Driver's license and own vehicle.
- Proficient in the use of technology.
- Must be an Australian Citizen or have Permanent Residency per NDIS requirements.

What we offer

We are committed to supporting the wellbeing and professional development of our employees. We offer a range of advantages, including:

- Friendly, supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Employee assistance program and social functions.

If you are passionate about making a real difference in people's lives, this is the perfect opportunity for you! To apply please use the link below. Please note that only those deemed suitable for an interview will be contacted. Renumeration is paid per the Schad's Award and is negotiated with the successful applicant based on their experience and qualifications and the requirements of the role.

📌 NDIS Support Coordinator (Brisbane)
🏢 LIFEST HEALTHCARE
📍 Brisbane