EnergyAustralia is seeking a dedicated Complaints Resolution Investigator to join our External Dispute Resolution team in Docklands. You will conduct thorough investigations into complaints referred to external schemes and negotiate fair settlements with customers and ombudsman case officers.
Hybrid work with 2-3 days in the office each week and standard business hours. The role requires empathy for vulnerable customers and robust analytical and negotiation skills to resolve matters promptly and
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📌 Energy Complaints & Dispute Investigator - Hybrid Role (Melbourne)
🏢 Energy Australia
📍 Melbourne
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