Courtyard by Marriott Brisbane South bank

Are you a passionate hospitality leader who thrives on creating exceptional guest experiences and inspiring a high-performing team?

Courtyard by Marriott Brisbane South bank is seeking an enthusiastic, motivated and experienced Front Office Manager to lead our Front Office team and play a key role in delivering memorable guest experiences.

As a key member of our hotel leadership team, you will be responsible for the smooth and efficient operation of the Front Office, ensuring every guest receives a warm welcome, personalised service and a seamless stay.

About the Role:

Reporting to the General Manager, you will oversee the day-to-day operations of the Front Office, leading from the front and fostering a culture of service excellence, teamwork and accountability.

Your responsibilities will include:

- Leading, coaching and developing the Front Office team to achieve outstanding service standards.
- Overseeing daily Front Office operations, including reception, guest services and night operations.
- Ensuring exceptional guest satisfaction through proactive engagement and effective service recovery.
- Managing guest feedback, complaints and service opportunities with professionalism and care.
- Driving operational performance, productivity and departmental financial results.
- Monitoring room inventory, arrivals, departures, VIP guests and room allocations.
- Working closely with Housekeeping, Maintenance, Food & Beverage, Sales and other departments to ensure a seamless guest journey.
- Ensuring brand standards, Marriott procedures and workplace health and safety requirements are consistently maintained.
- Supporting recruitment, training, performance management and team development.

About You:

You are an energetic and hands‑on hospitality professional with a genuine passion for people, leadership and delivering exceptional guest experiences.

To be successful in this role, you will bring:

- Previous experience in a Front Office Manager or senior Front Office leadership position within a hotel environment.




- Hands‑on approach to leadership and leading from the front.
- Strong leadership skills with the ability to motivate, develop and inspire a diverse team.
- Excellent communication, interpersonal and problem‑solving skills.
- A strong commercial mindset and understanding of hotel operations and financial performance.
- The ability to remain calm and make effective decisions in a fast‑paced setting.
- A genuine commitment to guest satisfaction and service excellence.
- Strong organisational skills and attention to detail.
- Experience with Marriott systems and brand standards will be highly regarded.

Why Join Courtyard by Marriott Brisbane South bank?

At Courtyard by Marriott, we believe that our associates are our greatest asset. We are committed to creating a supportive, inclusive and engaging workplace where our people can grow, develop and build rewarding careers.

You will have access to:

- Opportunities for career development and progression across a global hotel network.
- Marriott associate hotel discounts worldwide.
- A supportive and collaborative leadership environment.
- Learning and development opportunities.
- The opportunity to make a genuine impact on our guest experience and hotel culture.

Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries.

Marriott International reported revenues of more than $14 billion in the US financial year 2015.

Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

Our core values make us who we are. As we change and grow,



the beliefs that are most important to us stay the same - putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

We Put People First

"Take care of associates and they will take care of the customers."

This is our founder’s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.

Our dedication to the customer shows in everything we do.

Marriott’s reputation for superior customer service dates back to J. Willard Marriott’s original goal for his business: "good food and good service at a fair price." We take pride in the details—every day, in every destination worldwide.

Innovation has always been part of the Marriott story.

The Marriott family helped shape the modern hospitality industry. We’re driven to continually challenge the status quo and anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.

We Act with Integrity

How we do business is as important as the business we do.

We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices, and our commitment to human rights and social responsibility.

We Serve Our World

Our "spirit to serve" makes our company stronger.

We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.

Source: this is an extract from the company’s own website.

What can I earn as a Front Office Manager

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📌 Front Office Manager (Brisbane)
🏢 Courtyard By Marriott Brisbane South Bank
📍 Brisbane