About XPT

- XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.

- We have 120+ technocrats in Australia working at our client locations.

- XPT Software Australia is part of group companies which has global presence across India & Europe.

- We have served 100+ clients globally, fulfilling their onsite-offshore needs.

Description: We are seeking a highly capable and experienced IT Service Manager with a strong Service Management background and 15 years of experience to oversee, mature, and continuously improve the IT service management ecosystem for one of our major clients based in Perth. This role provides end-to-end leadership across core ITSM functions including Incident & Major Incident Management, Problem Management, Change Enablement, Request Management, Knowledge Management,



Service Operations Governance, Monitoring & Event Management, and Service Performance Management.

You will act as the operational leader for IT service delivery, ensuring stability, reliability, stakeholder satisfaction, and continual service improvement across business and technology teams. The role requires solid ITIL expertise, operational leadership experience, and hands-on familiarity with enterprise service management platforms such as ServiceNow. ServiceNow administration knowledge is advantageous but not mandatory.

This position requires a service-oriented leader with excellent communication skills, the ability to influence across multi-vendor environments, and a passion for driving operational excellence and business value.

Work Experience: 4-8 years

📌 IT Service Manager (Sydney)
🏢 XPT Software
📍 Sydney