The Data, Analysis, Performance and Reporting (DAPR) team support the Office's activities by providing accurate, defensible data and insights. We do this through designing, building and maintaining data and reporting systems, providing data policy and governance advice, reporting on organisational performance both internally and externally, and managing our complainant and agency surveys.

The Office of the Commonwealth Ombudsman (the Office) is looking for a suitably qualified data professional to fill the role of Senior Data Analyst. The role is responsible for supporting the Office’s performance reporting and data governance functions.

Our ideal candidate for this role has:

- Experience analysing and interpreting data to produce insights, reports and recommendations for a range of audiences.
- Strong stakeholder engagement skills, including the ability to understand business requirements and translate technical concepts into clear, business-focused advice.
- Experience supporting performance reporting, data governance activities or related assurance functions.
- Sound understanding of data and metadata management principles, including maintaining data asset registers, business glossaries, metadata repositories and associated documentation.
- Demonstrated ability to contribute to the development and maintenance of reporting frameworks, data standards or governance processes.
- Solid analytical, research and critical thinking skills, with excellent attention to detail.
- Well-developed written and verbal communication skills, including the ability to prepare high-quality reports, briefings and documentation.
- The ability to work effectively in a small and geographically dispersed team environment.

The following skills and experience will be highly regarded:

- Experience using Power BI, including DAX and Power Query.




- Experience writing and troubleshooting SQL queries.
- Knowledge of data governance, performance reporting or information management principles within the Australian Public Service.

The key duties of the position include:

The duties of the role include but are not limited to:

- Develop, maintain and improve reporting products and dashboards using Power BI, Dynamics and other reporting tools.
- Analyse and interpret data to produce clear, accurate and actionable insights that support operational and strategic decision-making.
- Contribute to the delivery and continuous improvement of the Office Performance Framework, including preparing regular performance reports, monitoring results and supporting business areas to measure and improve outcomes.
- Support the implementation and maintenance of the Office's Data Governance Framework, including data policies, standards, processes and documentation.
- Prepare performance reports, briefings and other reporting products for the Executive Committee, senior leaders and business areas.
- Maintain and improve key data governance artefacts, including the data asset register, business glossary, metadata repository and related documentation, to support data quality, governance and discoverability across the Office.
- Work collaboratively with stakeholders across the Office to improve data quality, reporting capability and the consistent application of data governance practices.




- Support the management of external data and survey providers, including monitoring deliverables and assisting with contract administration activities.
- Contribute positively to the team's culture, priorities and delivery objectives, working effectively in a small and geographically dispersed environment.

Eligibility

The successful candidate must:

- be an Australian citizen
- be willing to undergo a Nationally Coordinated Criminal History Check (NCCHC)
- be able to obtain and maintain a Baseline security clearance.

Getting to know the Commonwealth Ombudsman

About the Office The purpose of the Office of the Commonwealth Ombudsman (the Office) is to:

- provide assurance that the Australia Government entities and prescribed private sector organisations that the Office oversights, act with integrity and treat people fairly, and
- influence enduring systematic improvement in public administration in Australia and the Pacific region.

The Office does this through handling complaints, conducting investigations, performing audits and inspections and encouraging good administration. The Office also influences improvement in public administration in the Pacific region through collaboration with partner entities. The Office is statutorily independent within the Attorney-General’s portfolio with the following separate titles that describe some of our specific powers and functions:

- Defence Force Ombudsman
- Postal Industry Ombudsman
- Overseas Students Ombudsman
- Private Health Insurance Ombudsman
- Immigration Ombudsman
- Law Enforcement Ombudsman
- VET Students Loans Ombudsman.

The Commonwealth Ombudsman is also the ACT Ombudsman. Further information about the Office is available at the Commonwealth Ombudsman website.

📌 Senior Data Analyst (Sydney)
🏢 Office of the Commonwealth Ombudsman
📍 Sydney