The Approved Accounts section is made up of approx. 30 staff responsible for payment of Rehabilitation and Compensation invoices across Veterans’ Entitlements Act, Safety Rehabilitation and Compensation Act and Military Rehabilitation and Compensation Act. Our team is a well skilled and diverse team dedicated to continuous improvement and the provision of subject matter expertise, we rely on each other’s knowledge and strengths to ensure high quality and timely advice is provided and achieve customer focussed results.

We operate an 1800 call line for accounts related queries with staff rostered from 8.30am to 5pm each weekday.

We work collectively and in conjunction with other sections across DVA to ensure financial management and compliance requirements are met.

The key duties of the position include:

- Respond to queries or escalated client enquiries via telephone, email, and/or in writing in a professional and timely manner.
- Manage prioritisation of own workloads, checking accuracy of information, work and advice, to effectively meet agreed targets and performance standards
- Use financial management and business systems to capture, research, analyse and reconcile data.
- Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships.
- Actively participate in business improvement and change management with a customer/client focus.
- Undertake ad hoc tasks within your area of expertise as required.

Eligibility

- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
- Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA)



security clearance as a minimum.

Notes

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

- Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
- Aboriginal and Torres Strait Islander peoples
- People with disability
- People who identify as LGBTQIA+
- People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

Getting to know the Department of Veterans' Affairs

The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support. DVA is both a policy and service delivery agency. We have robust relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.

📌 Finance Officer (Canberra)
🏢 Australian Department of Veterans' Affairs
📍 Canberra