This is a highly autonomous role with you reporting directly to the Regional Manager. No two days will ever be the same, there will be travel involved daily throughout your area. The main purpose of this role will be to ensure all current clients are receiving the highest level of service and that your team is delivering on the brand promise. You will be responsible for onboarding new clients and some quoting.
Key responsibilities
- Building and maintaining strong and lasting client and cleaner relationships
- Following up on quotes and closing sales opportunities
- Conducting site visits to accurately quote new opportunities
- On-boarding new clients
- Resolving any disputes in a timely manner
- Conducting site inspections and audits to ensure standards are maintained
About you
- Strong leadership skills, well-presented, strong time management skills, highly organised, and sharp eye for detail
- Can build quick rapport with people from all walks of life
- Strong customer service skills
- Comfortable managing a team of cleaners
- Highly motivated and target-driven with a proven track record in achieving KPIs
- Ability to engage with all stakeholders
- Previous experience in coordinating teams in multiple locations
- Solid commercial acumen
- Outstanding written and verbal communication skills
- Excellent knowledge of MS Office
About us
A family-owned company operating for over 15 years across Australia. This company prides itself on delivering the highest level of service to its broad customer base. Providing commercial cleaning, along with an array of other services, they have built a solid reputation for offering a unique and trusted service to hundreds of clients across South East QLD. We offer an inclusive and highly supported workplace, filled with like-minded individuals who all work to the same common goal, which is to be the best personally and professionally.
Benefits
- Full training and continued support from peers
- Car allowance
- Career progression opportunities
- Highly supportive and collaborative team environment
📌 Area Manager - Operations Focused - Brisbane Region
🏢 Commercial Clean Australia
📍 Brisbane
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