Member experience and customer service

- Welcome members and visitors and provide assistance where required.

- Build positive relationships with members and encourage member engagement.

- Assist with membership enquiries, tours and recent member inductions.

- Support member retention through excellent customer service.

- Ensure members feel welcomed, supported and motivated.

Training and fitness support

- Provide guidance on exercise technique and secure equipment use.

- Supervise gym floor and ensure safe training practices.

- Deliver group training sessions

- Motivate and encourage members to achieve their fitness goals.

PM shift operations

- Oversee the smooth running of afternoon and evening shifts.

- Ensure gym equipment is maintained, clean and organised.

- Complete opening, closing and shift handover procedures as required.

- Monitor gym presentation and cleanliness throughout the shift.

- Identify and report maintenance, safety or operational issues.

- Ensure workplace health and safety procedures are followed.

Team leadership

- Lead by example and maintain a positive team culture.





- Support and communicate with other trainers and gym staff.

- Assist with training and mentoring new team members.

- Communicate important shift updates to management.

- Take responsibility for the overall standards of the evening shift.

Skills and qualifications

- Certificate III in Fitness (minimum, where required for duties).

- Certificate IV in Fitness desirable.

- Current First Aid and CPR certification.

- Excellent communication and interpersonal skills.

- Strong customer service and leadership abilities.

- Good organisational and time-management skills.

- Ability to work independently and as part of a team.

- Passion for health, fitness and helping people.

Key performance expectations

- Excellent member satisfaction and engagement.

- High standards of gym presentation and cleanliness.

- Protected and efficient evening gym operations.

- Positive team communication and leadership.

- Strong member retention and customer service.

- Consistent completion of shift responsibilities.

📌 Group Fitness Coach (Nowra)
🏢 The Yard Gym Nowra
📍 Nowra