Sydney CBD | Hybrid Working | $73,000 + Super Permanent Full-Time | Monday to Friday | Rotating Roster 8:00am

Customer Service Consultant | Member-Owned Bank
Sydney CBD | Hybrid Working | $73,000 + Super Permanent Full-Time | Monday to Friday | Rotating Roster 8am to 8pm
Build your career in banking with a member-focused organisation
Are you an experienced customer service professional looking to take the next step into banking or further develop your financial services career?
This is a fantastic opportunity to join a well-established member-owned bank where members genuinely sit at the heart of the organisation.
Based in Sydney CBD with hybrid working, you'll join a supportive customer service team, helping members with a variety of everyday banking enquiries across phone and digital channels.
Offering $73,000 + super, permanent full time employment and a Monday to Friday working week, this is an excellent opportunity to gain valuable banking experience and build your career within financial services.
The Role
As a Customer Service Consultant, you'll be a key point of contact for members, providing professional, personalised and efficient support.
Your responsibilities will include:

- Providing exceptional customer service across phone, secure messaging and web chat
- Assisting members with banking products, services and everyday account enquiries
- Understanding individual member needs and providing appropriate solutions
- Helping customers navigate online and digital banking
- Taking ownership of enquiries and working towards first-contact resolution
- Managing more complex customer enquiries and complaints
- Troubleshooting issues and guiding members through banking processes
- Maintaining accurate customer records and administration
- Identifying and escalating complaints, incidents or potential risks where required
- Working within relevant banking, privacy, risk and regulatory requirements
- Contributing ideas to improve processes and the overall member experience

About You




We're looking for someone who genuinely enjoys helping customers, builds rapport easily and is confident communicating over the phone.
Ideally, you'll have:

- Previous customer service, contact centre or phone-based experience
- Banking or financial services experience highly regarded
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Confidence handling a variety of customer enquiries and complaints
- Strong attention to detail and accurate administration skills
- Confidence learning new systems, technology and processes
- Experience with digital customer service channels would be advantageous
- A genuine desire to develop your career within banking

FSR Tier 2 accreditation would be highly regarded.
Hours & Location
This is a permanent full-time position based in Sydney CBD, offering a hybrid working arrangement.
You'll work full-time hours Monday to Friday on a rotating roster between 8:00am and 8:00pm.
Why Make the Move?
This is more than your next customer service role. It's an opportunity to develop valuable experience within a member-owned banking environment and broaden your knowledge across banking products, digital banking, customer service and complaints.
The organisation has a strong focus on its people, members and communities, with a culture centred around respect, collaboration and continuous improvement.
What's On Offer?

- $73,000 + super
- Permanent full-time position
- Sydney CBD
- Hybrid working
- Monday to Friday
- Rotating roster between 8am and 8pm
- Supportive and collaborative team
- Valuable banking and financial services experience
- Exposure to both phone and digital customer service
- Career development and ongoing learning opportunities
- Member-focused, values-led environment

Ready for Your Next Move?
If you're looking for an opportunity to develop your banking experience, broaden your skills and build a long-term career within financial services, we'd love to hear from you.
Apply today with your updated CV for a confidential discussion.

📌 Customer Service Consultant | Member-Owned Bank (Sydney)
🏢 Hays Recruitment
📍 Sydney