Case Coordinator - Initial Transitional Service (ITS)

Plus Community, a proud part of Housing Plus, has been providing community services across Regional NSW for over 40 years.

At Plus Community, we are dedicated to delivering a comprehensive range of support services that meet the diverse needs of individuals, families and communities. Our services include Domestic and Family Violence Support, Employment Support, Homelessness Support, Post Release Support, and Housing Support through Housing Plus.

Our holistic approach ensures we not only provide housing and practical assistance, but also the support people need to build independence, wellbeing and choice.

Join Plus Community and be part of an organisation that creates positive impact and drives meaningful change in the lives of those we serve. Together, we help provide safety, support, housing and opportunity for our communities.

About the Role

We are seeking a passionate and experienced Case Coordinator to join our Initial Transitional Service (ITS) team. This is a full-time fixed-term contract until June 2027, we have held the contract since 2018 and are currently awaiting the results of a new 5 year contract.

The ITS program supports individuals with complex needs, including mental health concerns, acquired brain injury, alcohol and other drug issues, and other factors that may impact successful community reintegration following release from custody.

Working closely with a Corrective Services NSW Case Manager and other community partners, you will play a key role in coordinating and implementing case plans that support participants during the critical transition period following release. Through a team-oriented and person-centred approach, you will help individuals identify goals, connect with services,



build support networks and strengthen their capacity to live successfully within their community.

Key Responsibilities

- Deliver strengths-based case coordination and support to program participants.
- Implement and monitor individual case plans in partnership with clients and stakeholders.
- Build strong working relationships with Corrective Services NSW and external service providers.
- Facilitate referrals and connections to specialist and mainstream services.
- Support participants to develop skills, independence and community connections.
- Maintain accurate records, case notes and reporting requirements.
- Advocate for participants and assist them to overcome barriers to successful reintegration.

About You

To be successful in this role, you will have:

- A minimum of two years' experience in case management within community services, disability, mental health, alcohol and other drug services, or a related field.
- Demonstrated understanding of best practice approaches when supporting vulnerable and disadvantaged individuals.
- Strong communication, relationship-building and stakeholder engagement skills.
- The ability to work autonomously while managing competing priorities.
- Experience working with people with complex support needs.
- A genuine commitment to person-centred and trauma-informed practice.
- A sound understanding of issues affecting Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse (CALD) backgrounds.





Relevant qualifications in Community Services, Social Work, Human Services or a related discipline will be highly regarded.

You will also require:

- A current Driver Licence.
- The ability to obtain a National Police Check.
- The ability to obtain a Working With Children Check.

Why Join Plus Community?

At Plus Community, you'll have the opportunity to make a meaningful difference in the lives of individuals and communities while being supported by a team that is passionate about what they do.

We offer:

- Ongoing learning and professional development opportunities.
- Health and wellbeing initiatives.
- Employee recognition and reward programs.
- Salary packaging benefits to increase your take-home pay.
- A supportive and values-driven workplace culture.

The position is classified at SCHADS Award Level 5, with an hourly rate between $53.43 and $54.58 per hour, dependent on qualifications and experience. Salary progression occurs in line with the SCHADS Award.

As a Not-for-Profit organisation, Plus Community offers access to attractive salary packaging opportunities, helping you maximise your take-home pay while making a real difference in the community.

Apply Now

If you're passionate about supporting people to overcome barriers, build independence and achieve positive outcomes, we'd love to hear from you.

Applications will be assessed as they are received, and suitable candidates may be contacted for interview prior to the closing date. We encourage interested applicants to apply as soon as possible.

Plus Community values diversity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from culturally and linguistically diverse backgrounds.

📌 Case Coordinator (Broken Hill)
🏢 Housing Plus
📍 Broken Hill