About us

Frankston GWM, LDV, RAM, Jeep and Leapmotor is a leading automotive dealership dedicated to delivering exceptional customer service and maintaining the highest standards in vehicle sales and after-sales support. We pride ourselves on our skilled team, our commitment to customer satisfaction, and our reputation as a trusted dealership in the local community. We foster a collaborative workplace culture where every team member plays a vital role in our success.

About the role

We are seeking an experienced Warranty Administrator to join our team at our Seaford VIC location on a full-time basis. This is a key position within our after-sales department, responsible for managing and administering warranty claims, ensuring compliance with manufacturer guidelines, and supporting our service team to deliver outstanding customer experiences.

The Warranty

Administrator will play a crucial role in maintaining accurate records, processing claims efficiently, and liaising with our Brands to ensure all warranty matters are handled professionally and timeously.

Key responsibilities

- Processing and managing warranty claims in accordance with warranty policies and procedures

- Reviewing warranty documentation and claims to ensure accuracy and completeness before submission to our Manufacturers.

- Liaising with warranty department regarding claim approvals, disputes and warranty coverage queries

- Maintaining detailed and accurate warranty records and documentation for all vehicles and claims

- Communicating with customers regarding warranty coverage, claim status and resolution

- Coordinating with the service department to ensure warranty work is properly documented and coded

- Investigating warranty claim issues and working to resolve discrepancies or rejections

- Monitoring warranty performance metrics and reporting on trends and outcomes

- Ensuring compliance with all relevant automotive industry regulations and dealership policies





- Providing administrative support to the service management team as required

What we're looking for

- Proven experience working as a Warranty Administrator in an automotive dealership or similar environment

- Strong knowledge of automotive warranty processes, GWM/Ateco warranty systems and manufacturer claim procedures

- Proficiency with warranty management software and dealership management systems (DMS)

- Excellent organisational and attention to detail skills, with the ability to manage multiple claims simultaneously

- Solid written and verbal communication skills with the ability to liaise effectively with customers and internal staff

- Demonstrated problem-solving ability and a proactive approach to resolving warranty disputes

- Ability to work independently and as part of a team in a fast-paced environment

- Proficiency in Microsoft Office applications
- A genuine commitment to providing excellent customer service

- Knowledge of automotive terminology and vehicle systems is advantageous

What we offer

At Frankston GWM, LDV, RAM, Jeep and Leapmotor, we value our team members and offer a competitive remuneration package alongside a supportive work environment. We provide ongoing professional development opportunities to enhance your skills and career progression within the automotive industry. We are committed to maintaining a safe and inclusive workplace where all employees are treated with respect and dignity.

Our team enjoys a collaborative culture, and we encourage open communication and feedback. We also offer flexibility where possible to support a healthy work-life balance, and we provide access to employee benefits and incentives that recognise your contribution to our success.

Apply now

If you are an experienced Warranty Administrator looking for a rewarding role with a reputable automotive dealership, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this position. Apply now to join the Frankston GWM, LDV, RAM, Jeep and Leapmotor team.

📌 Warranty Administrator Experienced (Seaford)
🏢 Freeway Ford
📍 Seaford