Governance & Integrity Officer
Requisition Number: 1398
Salary Range: $79,898.21 - $86,649.77 per annum
Position Type: Full-Time Permanent
Location: Council Chambers, 119-145 Spence Street, Cairns
Application Close Date: Sunday, 22 November 2026 at 11.30pm AEST
Are you a highly organised professional with exceptional attention to detail and a passion for delivering fair, transparent and accountable outcomes?
We are seeking a motivated Governance & Integrity Officer to play a vital role in supporting Council's governance framework and commitment to ethical, transparent and responsive service delivery.
What You’ll Be Doing:
- Process insurance and small claims made against Council, including managing enquiries, acknowledging claims, reviewing claim information, facilitating liability decisions, and liaising with Council’s insurer and internal stakeholders.
- Administer Council’s complaint management framework, which includes Administrative Action Complaints, human rights, and privacy complaints and other governance-related complaints. This includes coordinating and working closely with internal stakeholders to provide formal responses to complainants within established timeframes.
- Liaise with a range of internal and external stakeholders as required, on a range of relevant matters using tact and discretion.
- Contribute to service delivery and continuous improvement by supporting the development, review and implementation of complaints and claims management systems, procedures and practices, ensuring service priorities are achieved.
- Provide excellent customer service and actively work to solve customer problems.
What We’re Looking For:
- Demonstrated experience in providing high-level administrative support within a large/complex organisation.
- Well-developed written communication skills, including the ability to prepare formal correspondence.
- Demonstrated ability to quickly learn and effectively use new software, platforms and business systems.
- Demonstrated ability to follow established procedures, workflows and legislative requirements, ensuring matters are managed consistently and all relevant actions, decisions and information are appropriately documented.
- Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
- Exceptional attention to detail with the ability to accurately capture, maintain and review information, ensuring records are complete, reliable and capable of supporting future decision-making, investigations, claims or legal processes.
- Solid customer service focus, with an ability to relate well to a broad range of internal and external stakeholders and handle sensitive and confidential information with discretion and professionalism.
Some benefits we offer:
- Achieve work / life balance with flexible working arrangements
- Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
- Recharge with up to 5 weeks annual leave
- Up to 3 weeks personal leave
- Cherish family time with up to 14 weeks paid parental leave
- Grow personally and professionally with learning and development opportunities
- Salary sacrifice opportunities
We are committed to:
- Fostering a collaborative and inclusive work environment
- Embracing innovation and continuous improvement
- Cultivating a culture of qualified growth and support
Now we want to hear about YOU!
Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.
For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.
Council’s Recruitment Team can be contacted via:
Phone: (07) 4044 3310
Email:
[email protected]
Website: Employment at Council | Cairns Regional Council
📌 Governance & Integrity Officer (Cairns)
🏢 Cairns Regional Council
📍 Cairns