Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Customer Satisfaction Management:




• Identify and analysis customer’s concerns and issues; and develop improvement plan to meet customer satisfaction
• Build and maintain customer relationship
• Provide support to resolve customer issues
• Work with sales, pre-sales and product support team to address customer concern on product issue Services Partner Management:
• Manages service partners to deliver maintenance services to Lenovo customer
• Manage service partner's costs and drive service delivery performance
• Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving Business and Process Management
• Responsible for ANZ maintenance service business profit and lose
• Identifies any cost saving opportunities and drives cost saving initiatives
• Streamline and provide recommendation to improve the maintenance service process Additional Locations:
* Australia
- Recent South Wales
- North Sydney General Information Req # WD00104710 Career area: Services Country/Region: Australia State: New South Wales City: North Sydney Date: Thursday, September 17, 2026 Working time: Full-time Additional Locations:
* Australia
- New South Wales
- North Sydney

📌 Service Delivery Manager (Sydney)
🏢 Lenovo
📍 Sydney