About the role
Join our dynamic team at Lumus Imaging's Queensland Head Office as a Customer Service Representative. This is a casual prospect with the potential to transition into a permanent position for the right candidate. As part of a close-knit team of four, you will play a vital role in providing exceptional support to our patients and referring doctors while contributing to the smooth operation of our customer service and administration functions. The role is based in our QLD Head Office, with work-from-home flexibility available once training has been completed and you are confident working independently in the position.

Working hours
consist of 8-hour shifts rostered between 7:00am and 5:00pm, Monday to Friday. Your responsibilities will include:
- Efficiently managing and dispatching patient reports
- Assisting and promptly addressing patient and referrer inquiries, including basic software support
- Coordinating report variations, validations,



and necessary reviews
- Documenting compliments, complaints, and feedback as needed
- Undertaking general administrative tasks to support our operations and marketing departments
- Patient support with our online patient portal platform Key

Requirements:
- Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
- Outstanding phone etiquette and responsiveness
- Exceptional organizational abilities
- Commitment to maintaining strict patient confidentiality
- Capability to problem-solve with minimal supervision
- Meticulous attention to detail and a high level of accuracy
- Ability to thrive both independently and as part of a team
- Willingness to follow instructions and take direction

📌 Customer Service Representative (Cairns)
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