We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring secure,



secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud‑adjacent workloads.

Our environment includes carrier‑grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands‑on, deeply technical, and driven by ownership, reliability, and continuous improvement.

We are looking for an Operations Tech Lead at Latitude.sh who is responsible for leading a team of Senior Operations Analysts, ensuring the reliable and efficient functioning of our global data center infrastructure. This role combines deep hands‑on technical expertise with a people‑first leadership approach.

As the primary escalation point for the analysts team, the Tech Lead ensures operational continuity, drives process improvements, and maintains high standards of execution across all DCOps workflows. This position reports directly to the Operations Manager.

What You’ll Be Doing

Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

Serve as the primary escalation point for complex operational issues,



coordinating resolution across internal teams and remote data center techs;

Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

Monitor team performance, provide real‑time coaching, and identify development opportunities for analysts;

Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

Ensure rack and stack activities, hardware installation, and in‑cabinet maintenance are executed to the highest standards;

Validate and improve out‑of‑band management configurations (IPMI/BMC) across the infrastructure fleet;

Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

Identify process gaps and propose improvements to the Operations Manager;

Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

What We’re Looking For

Proven experience leading or mentoring technical teams in a data cente

📌 Operations Technical Lead (Brisbane)
🏢 Megaport (Australia) Pty
📍 Brisbane