Membership Sales Consultant - Northern Beaches

Drive sales, earn commission, deliver extraordinary experiences

Iconic brand inspiring our Sydney community to change lives through wellness

Full-time gig, free gym membership, discounted personal training, and more benefits

The Virgin Way

At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you.In this role, you bring energy, ownership and personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium, welcoming and consistent — every member, every time.

The impact you’ll make

You are on the frontline of the member experience.You show up, take ownership and deliver your role to a high standard — supporting your team, your manager and your club to perform at its best.

What success looks like

Success in this role comes from showing up consistently across five key pillars:

1. People Contribution

You contribute to a positive, high-performing team.

Key accountabilities include:

- Show up with a positive attitude and strong work ethic
- Take accountability for your role and responsibilities
- Support your teammates and contribute to a solid team culture
- Be open to feedback and continuously improve
- Communicate clearly and respectfully
- Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination

You understand how your role impacts club performance.

Key accountabilities include:

- Deliver your role in a way that supports revenue and retention
- Promote products, services or experiences where appropriate
- Work efficiently and productively during your shift
- Understand how your actions contribute to club success

3. Operational Excellence

You deliver your role safely, consistently and to standard.

Key accountabilities include:

- Follow all club processes,



systems and safety requirements
- Complete tasks accurately and on time
- Maintain a clean, safe and well-presented environment
- Be reliable, organised and prepared for your shift
- Raise issues early andtake actionwhere appropriate

You deliver a premium member experience, every time.

Key accountabilities include:

- Create welcoming, friendly and professional interactionswith members
- Be proactive in helping members and solving problems
- Respond positively to feedback and service opportunities
- Contribute to a seamless member journey across the club

5. Functional Excellence —Sales

You deliver your specific sales responsibilities to a high standard, driving commercial performance through consistent execution, strong product knowledge and effective sales techniques.

Key accountabilities include:

- Execute all stages of the sales journey, from lead generation through to conversion and onboarding
- Consistently achieve individual and team sales targets, including memberships and ancillary products
- Demonstrate deep product knowledge across memberships, services and offers, confidently tailoring solutions to member needs
- Apply effective sales techniques, including needs discovery, objection handling and closing, to maximise conversion
- Proactively generate leads through both in-club and out-of-club engagement, including local area outreach, partnerships and community activation
- Represent the brand externally, building awareness and generating interest through events, activations and networking opportunities
- Deliver engaging and personalised tours that reflect the Virgin Active brand and value proposition
- Actively promote current campaigns, offers and promotions to drive sales outcomes
- Maintain accurate and up-to-date records in CRM systems, ensuring all interactions are logged
- Follow structured sales processes, scripts and cadence to maximise conversion and consistency
- Actively follow up leads and enquiries

📌 Membership Sales Consultant (Sydney)
🏢 Virgin Active
📍 Sydney