Shadforths Civil Contractors – Sunshine Coast QLD

19d ago , from Shadforths Civil Contractors

We are seeking a motivated and organised individual to join our ERP team, with part-time or full-time chance available for the right candidate this position will support our ERP team by improving processes, developing training resources and helping staff confidently use our ERP system.

This role will play an important part in ensuring our ERP processes are clearly documented, consistently followed and understood across the business.Working closely with the ERP team and key stakeholders, you will help translate business processes into practical, easy-to-follow guidance and training materials.

This is an excellent opportunity for someone who enjoys working with people, simplifying processes and sharing their knowledge to improve business operations.

Key Responsibilities

- Develop, review and maintain clear, user-friendly ERP process documentation, procedures and work instructions.
- Create training materials, guides and resources to support staff in using the ERP system.
- Deliver one-on-one and small-group training sessions to employees across different teams.
- Identify opportunities to improve existing processes and streamline workflows.
- Work with the ERP team and business stakeholders to understand operational requirements and document best practices.
- Support the onboarding and ongoing development of ERP users.
- Provide practical guidance and troubleshooting support to staff as they navigate ERP processes.




- Assist with maintaining consistent processes and encouraging effective use of the ERP system across the organisation.

We are seeking a motivated and organised individual to join our ERP team, with part-time or full-time opportunity available for the right candidate this position will support our ERP team by improving processes, developing training resources and helping staff confidently use our ERP system.

This role will play an important part in ensuring our ERP processes are clearly documented, consistently followed and understood across the business.Working closely with the ERP team and key stakeholders, you will help translate business processes into practical, easy-to-follow guidance and training materials.

This is an excellent opportunity for someone who enjoys working with people, simplifying processes and sharing their knowledge to improve business operations.

Key Responsibilities

- Develop, review and maintain clear, user-friendly ERP process documentation, procedures and work instructions.
- Create training materials, guides and resources to support staff in using the ERP system.
- Deliver one-on-one and small-group training sessions to employees across different teams.




- Identify opportunities to improve existing processes and streamline workflows.
- Work with the ERP team and business stakeholders to understand operational requirements and document best practices.
- Support the onboarding and ongoing development of ERP users.
- Provide practical guidance and troubleshooting support to staff as they navigate ERP processes.
- Assist with maintaining consistent processes and encouraging effective use of the ERP system across the organisation.

About You

We are looking for someone who is approachable, patient and passionate about helping others learn and work more effectively.

You will ideally have:

- Experience in training, process improvement, business administration, systems support or a similar role.
- Strong written communication skills, with the ability to turn complex processes into clear and simple instructions.
- Experience developing procedures, training manuals, work instructions or other documentation.
- Confidence delivering training and supporting people with varying levels of technical ability.
- Excellent organisational skills and attention to detail.
- A proactive approach to identifying process gaps and opportunities for improvement.
- The ability to build relationships and work collaboratively with different teams.

Experience working with an ERP system would be highly regarded, although we would also welcome applications from people with strong training and process documentation skills who are comfortable learning new systems.

📌 Business Systems Support Officer (Sunshine Coast Regional)
🏢 Shadforths Civil Contractors
📍 Sunshine Coast Regional