Job Description

Reporting to the Senior Pullman Host and Director of Operations, the Pullman Host is a guest experience expert with a passion for hospitality, operations, and the local destination. As a highly visible and mobile team member, the Pullman Host serves as a welcoming, accessible, and primary point of contact for guests throughout their stay.

The role is responsible for creating memorable guest experiences by anticipating needs, personalizing service, and responding promptly and professionally to requests, concerns, and feedback. As a true ambassador of the hotel and the Pullman brand, the Pullman Host embodies the Heartist® philosophy through genuine hospitality, professionalism, approachability, and a commitment to guest satisfaction and loyalty.

Your Key Responsibilities will be driving by the following pillars:

Guest Experience

- Welcome and assist guests throughout their stay in a friendly and professional manner.
- Provide personalized service and respond to guest requests promptly.
- Support the arrival and departure experience for individual, group, and VIP guests.
- Provide local information, recommendations, and general concierge assistance.
- Handle guest enquiries and resolve concerns or escalated them when required.
- Maintain accurate guest information in hotel systems.
- Work closely with other hotel departments to ensure guest needs are met.
- Demonstrate Accor's Heartist® behaviors and represent the Pullman brand positively at all times.

Sales & Promotion

- Promote the ALL - Accor Live Limitless loyalty programme to guests.
- Recommend hotel facilities, dining venues, and services to enhance the guest experience.
- Identify opportunities to upsell rooms, hotel services, and guest experiences.
- Maintain a sound knowledge of hotel facilities and local attractions.
- Participate in hotel tours and familiarization activities as required.

Teamwork & Operations





- Work cooperatively with all hotel departments to provide a seamless guest experience.
- Assist with operational requirements during busy periods and special events.
- Maintain a professional appearance and high standard of presentation.
- Follow all hotel policies, procedures, and workplace health and safety requirements.
- Complete other reasonable duties within the scope of the role as directed.

Qualifications

Skills, Experience & Qualifications

- Previous experience in a hotel, hospitality, guest services, customer service, or concierge role preferred.
- Experience providing exceptional customer service in a fast-paced environment.
- Proficiency in Microsoft Office applications and hotel management systems (Opera experience desirable, however not essential).
- Strong verbal and written communication skills in English.
- Additional language skills are highly regarded.
- Sound knowledge of local attractions, events, restaurants, and experiences, or the ability to quickly develop this knowledge.
- Ability to manage multiple tasks while maintaining a high level of guest service.
- Versatile to work a rotating roster including weekends, public holidays, and evenings.
- Relevant hospitality qualifications are desirable but not essential.

Personal Attributes

- Friendly, approachable, and passionate about creating memorable guest experiences.
- Naturally engaging and confident when interacting with a diverse range of guests.
- Curious, adaptable, and eager to learn.
- Proactive and solutions-focused.
- Professional, reliable, and well-presented.
- Organized, with strong attention to detail.
- Able to remain calm and professional when handling guest concerns.
- A team player who collaborates effectively across departments.
- Energetic and enthusiastic, with a genuine passion for hospitality.
- Interested in local culture, events, dining, and experiences, and enjoys sharing this knowledge with guests.

Additional Information

What are the advantages?

We believe that work sho

📌 Pullman Host (Adelaide)
🏢 PULLMAN
📍 Adelaide