At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer - up to 4 month Temporary Contract Role.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, Recent South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch and develop your skills and future career.

Find purpose and impact

Join a nationally recognised, award-winning team that’s redefining customer experience and making a real difference in the community. Known for their innovation and commitment—winning major awards at the 2025 NationalLocal GovernmentCustomer Service Awards for Team of the Year and Innovation of the year for their Webchat Co-Pilot program—this is a team that shows up for each other and for the people they serve.

In this front-line role, you’ll connect with customers, understand what matters to them, and deliver solutions with empathy and care. Every day is unique, with a diverse range of enquiries to facilitate, from answering customer queries to registering requests and applications and much more in-between.



Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council and the community we serve.

If you’re someone who thrives on helping others and wants to be part of something meaningful, this is your chance.

You’ll make an impact by:

- Being the vital link between our organisation and our valued customers, ensuring effective communication and support.
- Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
- Staying current with Council's services, products, and activities, to provide accurate and valuable information to customers
- Demonstrating an understanding and grasp if Council's policies, procedures, and codes to maintain compliance and uphold high standards
- Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols
- Cultivating strong customer relationships through engaging with customers through multiple communication channels.

What you'll bring

To thrive in this role, you will need:





- Certificate III in Office / Business Administration or a relevant discipline or above.
- Relevant experience in customer service delivery in a high-volume environment
- Well-developed communication skills
- Well-developed computer literacy and ability to complete accurate data entry
- High level organisational skills and the ability to prioritise tasks with competing deadlines
- High level flexibility, adaptability, and versatility to handle multiple diverse tasks across Omni-Channels

We would also love you to have:

- Ability to quickly adapt to changes in process, practice and technology
- Well-developed conflict resolution skills
- Willingness to obtain a Justice of the Peace accreditation

Ready to make a difference?

Join us and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation.

To find out more about this role, explore the Position Description and feel free to reach out to our Customer Experience Team Leader on 02 6801 4*** to make an enquiry.

Applications close 9:00am, Monday 16th November 2026

Please Note: Notifications are primarily system-generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

- Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many

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