Senior Customer Value Analyst | Telco | Sydney CBD | $1,000 per day + super | 12-month contract | Hybrid

Industry: Telecommunications
Rate: $1,000 per day + super
Location: Barangaroo, Sydney with 2-3 days WFH
Duration: ASAP start for 12-month contract with likely extension

An excellent prospect has opened to join a large, customer-led organisation undergoing significant transformation. Sitting within the Customer Lifecycle Management / Customer Intelligence / Commercial function, this role will focus on understanding whether major customer initiatives, offers and investment decisions are delivering measurable commercial value.

Your new role
You’ll sit at the intersection of customer analytics, commercial strategy and value realisation, translating data into clear recommendations that influence senior decision-makers. You’ll take ownership of analysis and value realisation across major customer initiatives, including:

- Leading analysis of customer offers, personalisation and lifecycle initiatives.
- Measuring the commercial value and effectiveness of customer decisions.
- Building frameworks to track value realisation and demonstrate ROI.
- Identifying which offers, bundles, cross-sell and upsell activities deliver the strongest outcomes.
- Developing business cases and supporting investment decisions.
- Providing monthly and quarterly performance and value updates.
- Turning complex customer and financial data into clear commercial recommendations.
- Working closely with Finance, Product, Marketing, Lifecycle, Transformation and Analytics teams.
- Presenting insights and recommendations to senior-level stakeholders.
- Helping shape new processes and frameworks within an evolving function.





What you'll need to succeed
We’re looking for someone who combines strong analytical capability with commercial thinking and stakeholder influence. You’ll ideally bring:

- Strong experience across customer analytics, commercial strategy, value realisation or a related area.

- Experience within customer lifecycle, personalisation, decisioning, telecommunications or another large customer-led organisation would be highly regarded.

- Experience with decision-making and personalisation platforms such as Pega is highly regarded

- Experience translating data into actionable business recommendations.

- Strong understanding of commercial performance, ROI and value measurement.

- Experience developing business cases, measurement frameworks or benefits tracking.

- Advanced Excel skills and exposure to SQL and Power BI would be beneficial.

- A curious mindset and willingness to challenge existing thinking.

What you'll get in return

- Hybrid working arrangement.
- High-profile commercial projects with senior stakeholder exposure.
- Opportunity to shape how commercial value is measured rather than inherit an established process.
- Two analytics functions provide additional technical support.
- Open, collaborative team environment.
- Opportunity to take genuine ownership of projects and influence commercial decisions.

What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to View email address on viewjobs.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Senior Customer Value Analyst (Sydney)
🏢 Hays
📍 Sydney