Are you an organised, capable and people-focused administrator who enjoys solving problems, speaking with families and making sure things run smoothly behind the scenes?

Maths Words Not Squiggles (MWNS) is seeking warm, highly organised and proactive team members to join our growing team. With two positions available, you're welcome to work from either our Brookvale or Caringbah Centre.

Maths Words Not Squiggles | 3 Positions Available: Brookvale, Rozelle & Caringbah

Are you an organised, capable and people-focused administrator who enjoys solving problems, speaking with families and making sure things run smoothly behind the scenes?

Maths Words Not Squiggles (MWNS) is seeking warm, highly organised and proactive team members to join our growing team. With two positions available, you're welcome to work from either our Brookvale or Caringbah Centre.

About the Role

This is a central administration role supporting MWNS centres and Centre Managers across the business. You'll be responsible for managing the afternoon administration function from 3pm-8pm, ensuring parent enquiries are handled promptly, new families receive an excellent first impression and Centre Managers have the administrative support they need to keep their centres running smoothly.

This role is ideal for someone who enjoys being busy, is naturally good at solving problems and genuinely enjoys working with people.

Your responsibilities will include:

Administration & Centre Support

- Managing the afternoon administration function from 3pm-8pm
- Providing administrative support to Centre Managers across MWNS
- Responding to and actioning administrative requests from centres
- Managing student and family records and keeping information accurate and up to date
- Assisting with timetable changes, make-up lessons, attendance and enrolment updates
- Coordinating information between families, Centre Managers and tutors
- Identifying and resolving administrative issues quickly and proactively




- Ensuring outstanding tasks and enquiries are followed up appropriately
- Supporting the smooth operation of our centres from a central administration perspective

Parent Customer Service

- Answering incoming parent phone calls and responding to emails
- Providing friendly, professional and helpful support to current families
- Handling parent questions, requests and concerns
- Finding practical solutions to problems and ensuring issues are followed through to resolution
- Communicating clearly with families and Centre Managers
- Building positive relationships with parents and creating an excellent customer experience
- Ensuring families feel heard, supported and well looked after

New Enquiries & Enrolments

- Responding to new parent enquiries via phone, email and other channels
- Speaking with prospective families to understand their needs
- Providing information about MWNS programs, services and enrolment options
- Conducting confident and consultative enrolment conversations
- Following up prospective families and helping convert enquiries into enrolments
- Recommending appropriate tutoring options based on each student's needs
- Ensuring new families receive a smooth and welcoming onboarding experience
- Accurately recording and updating enquiry and enrolment information

About You

We're looking for someone who is:

- Highly organised and able to manage multiple priorities at once
- Warm, friendly and confident when speaking with parents and customers
- An excellent communicator, both over the phone and in writing
- A strong problem solver who enjoys finding solutions
- Proactive and comfortable taking ownership of tasks from start to finish
- Confident handling customer enquiries and potentially difficult conversations
- Comfortable with sales and having conversations that lead to enrolments
- Detail-oriented and reliable with strong administrative skills
- Calm and skilled in a busy environment
- Able to work independently while supporting a wider team&l;

📌 Tutoring Centre Admin (Sydney)
🏢 Maths not Squiggles
📍 Sydney