Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

About the Role

The Client Ticketing Services Manager will join our Ticketek team based in Sydney. This role will work closely with clients from NSW's most prestigious venues, ticketing world-class entertainment events.

As a Client Services Manager, you will be the driving force ensuring each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments, including marketing, web, technology, and finance, to ensure our clients maintain a high level of service delivery.

Requirements

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable.



We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

About the Role

The Client Ticketing Services Manager will join our Ticketek team based in Sydney. This role will work closely with clients from NSW's most prestigious venues, ticketing world-class entertainment events.

As a Client Services Manager, you will be the driving force ensuring each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments,



including marketing, web, technology, and finance, to ensure our clients maintain a high level of service delivery.

Requirements

Outcomes to Deliver

- Client Relationships: Partner with clients to define event ticketing build requirements and timeframes, delivering accurate builds and providing timely insights.

- Event Operations: Master the ticketing system to build and maintain events, while managing end-to-end ticketing operations on event days.
- Event Day Delivery: Provide on-site testing and engagement throughout events, including managing Box Office staff, post-event reporting, operational feedback, and settlements.
- Marketing Collaboration: Partner with internal and external leads to ensure promotional strategies are implemented and fulfilled seamlessly.
- Business Development: Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile.

Capabilities to Bring

- A Passion for Live Events: You live for the energy of live events and understand the "Fan as our Star" philosophy.
- Brand Ambassadorship: You demonstrate a client-focused attitude and communicate with style and professionalism across all levels.
- Problem-Solving: You possess sharp attention to detail and the ability to troubleshoot complex issues in fast-paced environments.
- Relationship Mastery: You have the ability to develop current and existing relationships, resolving client problems in a helpful, efficient manner.
- Technical Aptitude: You have an

📌 Client Ticketing Services Manager (Sydney)
🏢 Ticketek
📍 Sydney