Islamic College of Melbourne – Tarneit VIC

The Islamic College of Melbourne (ICOM) is a thriving F-12 College in Tarneit, committed to excellence in education within a strong values-based environment. We are proud of our welcoming community, our focus on nurturing young minds, and the positive culture we foster among students, families and staff.

We are an inclusive school and welcome applications from individuals of all backgrounds who are passionate about providing exceptional customer service, building positive relationships and contributing to a supportive school community.

We are currently seeking a friendly, organised and enthusiastic Accounts Receivable Officer to join our Finance team.

About the Role

As an Accounts Receivable Officer at ICOM, you will play an important role in supporting our College community by providing friendly, professional and efficient financial services to parents, guardians and students.

As a key point of contact for families, you will assist with school fee enquiries, payment arrangements and account-related matters, ensuring that every interaction is handled with care, professionalism and understanding.

Working collaboratively with our Finance team, you will also support the day-to-day accounts receivable functions of the College, including processing payments, maintaining accurate financial records and following up outstanding accounts.

This role is ideal for someone who enjoys working with people, has strong communication and organisational skills, and takes pride in delivering excellent customer service while maintaining accuracy and attention to detail.

We Are Looking for Someone Who:

- Has excellent customer service and interpersonal skills, with the ability to build positive relationships with parents, guardians, students and staff
- Communicates confidently and professionally, both in person and over the phone
- Can respond to financial enquiries and concerns with patience, empathy and discretion
- Has strong organisational skills and excellent attention to detail




- Can confidently manage school fee payments, invoicing and account enquiries
- Is comfortable following up outstanding accounts in a skilled, respectful and sensitive manner
- Can maintain accurate financial records and process transactions efficiently
- Has strong problem-solving skills and the ability to manage competing priorities
- Works collaboratively and contributes positively to a supportive team environment
- Demonstrates professionalism, integrity and confidentiality when handling sensitive financial information

Key Responsibilities

- Provide friendly and professional customer service to parents, guardians and students regarding school fees, payment options and account enquiries
- Assist families with understanding their fee statements, account balances and payment arrangements
- Process school fee payments through various payment methods, including the parent portal, EFTPOS and bank transfers
- Prepare and issue invoices, fee statements and payment reminders
- Follow up outstanding accounts and work with families to facilitate timely payment and resolve account-related concerns
- Maintain accurate and up-to-date financial records within the College's accounting system
- Respond to enquiries and resolve payment discrepancies in a professional and timely manner
- Assist with financial reconciliations, banking and ad hoc reporting
- Maintain organised electronic records, including scanning and filing financial documents
- Provide administrative and financial support to other Finance team members as required by the Business Manager

Qualifications & Requirements

- Previous experience in accounts receivable, finance administration or a similar customer-facing role (minimum of 2 years)
- Strong customer service, communication and interpersonal skills
- Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel
- Excellent attention to detail and the ability to meet deadlines
- Ability to work independently and collaboratively as part of a team
- Experience with Synergetic and/or SEQTA software is advantageous
- Current Working with Children Check
- A commitment to the va

📌 Accounts Receivable Officer (Melbourne)
🏢 Islamic College of Melbourne
📍 Melbourne