SC1: Demonstrated technical knowledge in the support and maintenance of ICT systems, accounts, devices and networks within a school or similarly complex environment.

SC2: Demonstrated capacity to coordinate routine work with other ICT staff and manage competing priorities.

SC3: Demonstrated ability to liaise effectively with vendors, staff, students and management, with strong written and verbal communication skills.

SC4: Demonstrated capacity to work with a degree of independence within standard procedures, exercising sound judgement about when to escape.

SC5: Demonstrated willingness and capacity to build broader technical knowledge and capability over time, including a commitment to cybersecurity, privacy and child-safety practice.

Selection Criteria

- SC1: Demonstrated technical knowledge in the support and maintenance of ICT systems, accounts, devices and networks within a school or similarly complex workplace.

- SC2: Demonstrated capacity to coordinate routine work with other ICT staff and manage competing priorities.

- SC3: Demonstrated ability to liaise effectively with vendors, staff, students and management, with strong written and verbal communication skills.

- SC4: Demonstrated capacity to work with a degree of independence within standard procedures, exercising sound judgement about when to escape.

- SC5: Demonstrated willingness and capacity to build broader technical knowledge and capability over time, including a commitment to cybersecurity, privacy and child-safety practice.

Role

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You are required to perform preparatory duties during school holidays for a specified number of days, as negotiated with the Principal.

The ICT Support Technician works closely with and supports the Systems Administrator across the full range of the school¿s technology environment ¿ including identity and accounts, endpoints, Microsoft 365, the school¿s Azure-hosted applications, networking and cybersecurity.



The role delivers day-to-day, procedure-based support independently, while also assisting with and developing a working knowledge of more complex areas of ICT operations, to build broader support capacity and service continuity within the ICT team. The role coordinates routine work with other ICT/Education Support and DET Specialist Technician support staff and exercises some latitude in how day-to-day objectives are achieved, within standard procedures and school policy, with guidance from the Systems Administrator close at hand for anything more complex.

Responsibilities

Identity, directory and access management

- Perform routine Active Directory and Microsoft Entra ID account tasks ¿ account creation/disabling, password resets, group membership changes ¿ within delegated permissions and documented procedures.

- Support onboarding and offboarding processes for staff and student accounts.

- Assist end users with basic single sign-on and MFA issues (e.g. re-registration, lockouts).

- Work alongside the Systems Administrator on more complex identity tasks (e.g. reviewing group-based access, hybrid sync issues) to build familiarity with how these are diagnosed and resolved, without independently making changes.

Microsoft 365 and endpoint management

- Administer and monitor Microsoft 365 Services used by the school, including Entra, Exchange Online, Teams, SharePoint and Onedrive and perform routine maintenance and management tasks.

- Design and deploy (with guidance) and manage Microsoft 365 Conditional Access policies and security settings to enforce Zero Trust access controls, multi-factor authentication, and device compliance.

- Support Intune device enrolment, apply standard configuration profiles, and troubleshoot common compliance or enrolment issues.

- Package and deploy approved applications to managed devices using existing tools and processes.

- Support Autopilot (or equivalent) provisioning for new devices, following the school¿s standard build process.

- Monitor basic device health (BitLocker, Defender alerts, update compliance) and follow escalation procedures.

📌 IT Technician Support (Melbourne)
🏢 Government schools
📍 Melbourne