The Venue Manager is responsible for the overall day-to-day operation, performance and customer experience of the venue. This is a hands-on leadership role with responsibility for leading the venue team, maintaining high operational standards, delivering an excellent customer experience and ensuring the venue operates safely, efficiently and profitably. The Venue Manager is expected to take ownership of the venue’s performance, including staffing, customer service, labour management, revenue, operating costs, presentation, maintenance and compliance. They will work closely with the broader management and support teams to implement group initiatives, marketing campaigns, systems and operational improvements at venue level. The successful person will be a visible and engaged leader who is comfortable working in a quick-paced entertainment environment. They will be capable of balancing people leadership, customer experience, commercial performance and practical problem-solving while ensuring the venue remains a fun, welcoming and well-run destination.

Key Responsibilities

Venue Operations

Take overall responsibility for the effective day-to-day operation of the venue.

Ensure all areas of the venue are presented, staffed and operating to the required standard.

Maintain effective opening, closing, cash handling and operational procedures.

Monitor venue activity and proactively respond to operational issues, customer demand and changing priorities.

Ensure systems, processes and company procedures are consistently followed.

Identify opportunities to improve efficiency,



service delivery and the overall customer experience.

Team Leadership and Development

Lead, support and motivate the venue team to achieve high standards of performance.

Recruit, onboard and develop team members in coordination with the broader management and HR functions.

Prepare and manage effective staff rosters based on customer demand, operational requirements and labour budgets.

Provide regular coaching, feedback and performance management.

Build a positive, accountable and high-performing workplace culture.

Ensure team members are appropriately trained and confident in their responsibilities.

Lead by example and maintain a visible presence throughout the venue.

Customer Experience

Ensure customers receive a consistently friendly, professional and enjoyable experience.

Proactively engage with customers and monitor service standards throughout the venue.

Resolve customer concerns and complaints fairly, professionally and promptly.

Use customer feedback and operational observations to identify opportunities for improvement.

Ensure the venue remains clean, welcoming, safe and well presented at all times.

Financial and Commercial Performance





Take responsibility for achieving agreed venue budgets, targets and key performance indicators.

Monitor revenue, labour costs, cost of goods, operating expenses and other key performance measures.

Review venue performance and take appropriate action when results are below expectations.

Identify opportunities to increase revenue, improve profitability and strengthen customer engagement.

Maintain appropriate stock levels and oversee stock control, purchasing and wastage.

Ensure accurate cash handling, reconciliation and financial procedures are followed.

Sales, Events and Local Marketing

Support the growth of venue bookings, parties, events, functions and other revenue opportunities.

Ensure enquiries and sales opportunities are followed up professionally and efficiently.

Work with the group marketing team to implement campaigns, promotions and local marketing initiatives.

Provide venue-level content, information, ideas and feedback to support marketing activity.

Ensure promotions and events are operationally well planned and successfully delivered.

Build positive relationships with local businesses, community groups and other potential partners.

Maintenance and Venue Presentation

Maintain high standards of cleanliness, presentation and general upkeep throughout the venue.

Identify maintenance issues early and ensure appropriate action is taken.

Coordinate routine maintenance, repairs and contractors where required.

Ensure equipment faults and operational issues are a

📌 Venue Manager (Armidale)
🏢 Adaptaible
📍 Armidale