Federal Circuit and Family Court of Australia – Townsville QLD

This position is being advertised for Client Services Officer (CSO) roles in the Townsville Federal Circuit and Family Court of Australia Family Law Registry.

This role operates within a small registry location-based team at the Townsville Registry. All staff are expected to be flexible and adaptable to a variety of tasks that arise in response to work demands, staff leave and other operational reasons.

The Registry provides service to all court clients both locally (face to face) and/or nationally (as part of a dispersed national team) as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

The successful applicant must be adaptable in their approach to work and be willing to learn and adapt to current procedures. The position involves work in Location Based Support across any of the streams of work managed by the respective teams. There is an expectation that regular role rotation and cross skilling will take place to ensure all staff maintain a broad range of skills.

Position Overview

This position is being advertised for Client Services Officer (CSO) roles in the Townsville Federal Circuit and Family Court of Australia Family Law Registry.

This role operates within a small registry location-based team at the Townsville Registry. All staff are expected to be flexible and adaptable to a variety of tasks that arise in response to work demands, staff leave and other operational reasons.

The Registry provides service to all court clients both locally (face to face)



and/or nationally (as part of a dispersed national team) as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

The successful applicant must be flexible in their approach to work and be willing to learn and adapt to new procedures. The position involves work in Location Based Support across any of the streams of work managed by the respective teams. There is an expectation that regular role rotation and cross skilling will take place to ensure all staff maintain a broad range of skills.

The key duties of the position include:

Key Responsibilities and Duties

The responsibilities of the position are to:

- provide information and advice relating to court services, procedures, processes, and forms as well as external options to clients to assist them to resolve their enquiries and issues.
- progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges.
- assist in the management of complex cases through the case management system.
- work independently within defined rules to apply legislation, guidelines and court processes.




- identify issues and contribute to the resolution of problems.
- schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution.
- liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases.
- coach employees, identify training needs and provide quality assurance.
- collate, analyse, and produce reports as required, and
- assist Registrars as required.

Selection Criteria

- A demonstrated record of success in the provision of service to clients involving working directly with the general public and including a demonstrated understanding of and commitment to providing client focused services.
- Demonstrated working knowledge or clearly demonstrated capability to quickly acquire a sound working knowledge of court procedures, guidelines, policies and practice, including the computerised information systems used by the courts.
- Demonstrated effective organisational skills with the ability to work under pressure, achieve objectives and manage competing priorities.
- A demonstrated ability to work well in a team, to act with integrity, use initiative and work unsupervised as required.
- Demonstrated capacity to communicate effectively both orally and in writing with strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.

📌 Client Service Officer (Townsville)
🏢 Federal Circuit And Family Court Of Australia
📍 Townsville