Customer Service Representative - Charlestown

As a Customer Service Representative, you will join our team in providing great service and support to IMB members in relation to their financial needs. This is a full time, 12 month parental leave covercontract working at the friendly IMB Charlestown branch.

About the role

Helping customers with their banking and insurance needs face to face, over the phone and online

Exploring new opportunities to find the right financial solutions

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with your Branch Managerto achieve team goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customer service, in any industry

Available to work full-time, Monday-Friday

Demonstrated interest, experience or education relating to financial services

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology with proficiency in MS Office programs/apps

Honest, reliable and member focused





Take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

Willing to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide easy, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchased leave options

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📌 Customer Service Representative (Newcastle)
🏢 Imb Bank
📍 Newcastle