We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state‑of‑the‑art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787‑8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars

- Drive revenue growth and customer engagement across Jetstar’s Ground Experience portfolio
- Use commercial insights to shape campaigns, partnerships and emerging product opportunities
- Collaborate across Digital, Marketing, Technology and external partners in a high‑impact commercial role

Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to take off at work, and in life.

As a team, we're lucky we get to do both for a living, and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state‑of‑the‑art aircraft, plus new routes being added, the sky's the limit.

Take off with your next opportunity

We're looking for a Senior Commercial Specialist, Ground Experience to support revenue growth and customer engagement across Jetstar’s Ground Experience portfolio,



including car hire, airport transfers, parking, rideshare and other emerging products.

Reporting to the Commercial Manager, Ground Experience, you'll deliver performance reporting and commercial insights, coordinate marketing campaigns, and work closely with internal teams and external partners. You'll also support the Commercial Manager with the development and execution of the car hire strategy and RFP processes, while helping bring new Ground Experience categories from testing through to launch and scale.

The core responsibilities of this role are:

- Deliver monthly, quarterly and ad hoc performance reporting across products, partners, brands and markets
- Monitor key performance drivers, including attach rate, conversion, average commission and margin
- Analyse customer behaviour, product performance and market trends to identify growth opportunities
- Develop and execute Ground Experience campaigns with Digital Marketing and CRM teams
- Review campaign performance and provide clear, actionable recommendations
- Support the development of the car hire strategy, business cases and associated papers
- Coordinate activities across car hire RFP processes,



including requirements, submissions and evaluation materials
- Develop and maintain productive relationships with Ground Experience partners and suppliers
- Prepare partner performance packs and support reviews, renewals and negotiations
- Manage invoicing and revenue reconciliation across Ground Experience revenue streams
- Support current product testing, partner integrations and product enhancements
- Conduct user acceptance testing for new technology functionality and system upgrades

To be considered for this role, you will have:

- Strong analytical and reporting skills, with exposure to insights and market data
- Strong commercial acumen
- Experience in campaign management and digital marketing
- Excellent stakeholder engagement skills, with the confidence to hold partners accountable to agreed commitments
- The ability to manage multiple priorities and deliver effectively under pressure
- Comfort working with incomplete information in a new or growing product area
- The ability to prepare clear, well‑structured analysis and papers that support strategy and tender processes

Previous experience in the airline or travel industry would be advantageous, along with exposure to Power BI, Adobe or similar reporting platforms. Experience in supplier or partner performance management and tertiary qualifications in business, commerce or marketing would also be highly regarded.

Your Life at Jetstar is Unlike Any Other

Put the craft in aircraft: There's a new fle

📌 Senior Commercial Specialist, Ground Experience (Australia)
🏢 Qantas Group
📍 Australia