XPT Software Australia Pty Ltd | Contract

Digital Services Analyst

Sydney, Australia | Posted on 06/16/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Technical

• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services

(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.

• Contribute to the Digital culture of delivering a quality customer service experience

• Support other streams within the Digital Service Desk where required,



to ensure call response SLAs

• Support team colleagues with training and knowledge sharing, nurturing a collaborative setting

• Collate and deliver information to monitor and maintain Digital reports and processes.

• Ensure adherence to Sydney Water IT policy, process, and frameworks.

• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring

customer focused delivery.

• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer

service requirements

• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service

its customers.

• Identify and implement ways to improve efficiency of Digital support processes and procedures.

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📌 Digital Service Desk Analyst — IT & Customer Experience (City of Sydney)
🏢 Xpt Software Australia
📍 City of Sydney