After-Hours Rostering Officer (Remote) at Outlook Australia

Location: Remote role - location close to Pakenham (Vic) or The Entrance (NSW) offices for onboarding and training. Staff meeting virtual

Working days: On call Friday afternoon to Monday morning. Diverts to voicemail 10:00 pm-6:00 am. Voicemail to be checked at 6:00 am daily

Monday handover: 8:00 am via Microsoft Teams

Role: Urgent after hours rostering and service continuity

Pay: SCHADS Award classification rate (Home Care - Level 4 - Disability Care), Daily applicable on call allowance and Remote Payment for work performed.

About us

Outlook Australia is a not-for-profit organisation dedicated to building an inclusive society. We support people with disabilities and those experiencing disadvantage to participate fully in community life.

About the role

As the After Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations and roster gaps. You will make essential roster changes, record actions in AlayaCare and the afterhours spreadsheet, check voicemail messages each morning and complete the Monday morning handover to both NSW and VIC offices.

This flexible,



remote on call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur, while remaining connected to a supportive and cooperative team through structured handovers and communication.

Key responsibilities

- Respond to urgent staff sickness and participant cancellations
- Update roster by contacting Support Staff and Client/Participants using AlayaCare software to source information and record roster changes.
- Check the voicemail at 6:00 am each morning and make essential roster changes
- Apply SCHADS rostering requirements and elevate urgent risks.
- Maintain accurate records and complete the Monday handover.

What we are looking for

- Practical rostering or scheduling experience in home care, disability, aged care, community services or similar, using AlayaCare or a comparable system.
- Excellent problem solving and judgement, with the ability to interpret information and make timely decisions while working remotely after hours.
- Ability to balance participant needs, staff safety and availability and Outlook requirements to maintain quality service delivery.

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