About the Role

We’re seeking a talented and passionate Community Associate to join our team and help us create a thriving and inclusive environment. As a key member of the team, you will play a crucial role in fostering community, supporting the member experience, and ensuring seamless operations. You are a team player who can work independently, demonstrate excellent attention to detail, and build strong internal and external relationships. If you’re ready to immerse yourself in an exciting and fast-paced environment where you can make a genuine impact on our members, we invite you to join our team at The Commons.

About You

You are a proactive and personable professional with a strong background in community engagement, events, and operations. With a “can-do” attitude and a willingness to learn, you thrive in dynamic environments, demonstrating adaptability and problem-solving skills. Your ability to build meaningful relationships and support both members and the wider team makes you a key asset in fostering a vibrant community.

What You’ll Do

The main duties of the role include but are not limited to the below:

Community Engagement & Member Experience

- Greet members and guests from the front desk, consistently delivering excellent customer service.
- Anticipate member needs to enhance their experience.
- Facilitate introductions, collaborations, and engagement through relationship-building initiatives.
- Understand our members and how we can support their businesses.
- Manage the onboarding process, including tours, inductions, and welcome packs.




- Address member-related issues or elevate to the Community Manager when necessary.
- Notify the Community Manager of any potential membership changes.

Events Management

- Assist in creating and distributing promotional materials for weekly events.
- Support event setup and pack-down as required.
- Help prepare for community events such as member breakfasts and Friday night drinks.
- Take ownership of events to ensure an outstanding member experience.
- Actively participate in community and member events.

Operations & Facilities Management

- Support daily scheduling and operational tasks as directed by the Community Manager.
- Respond to emails and member inquiries in a timely manner.
- On-board and off-board members and companies within the space.
- Maintain accurate databases of members, companies, contractors, and suppliers.
- Ensure the accuracy of the Member/Doggo Directory.
- Assist with IT ticket management and provide basic troubleshooting support.
- Send out notifications for events and reminders within your location.
- Ensure offices and desks are clean and ready for recent members.
- Deliver incoming mail to members promptly.




- Ensure the workspace is well presented and fully operational.
- Report maintenance issues and assist in their resolution.
- Conduct regular building checks and maintain cleanliness.
- Monitor stock levels and order consumables as needed.
- Oversee storage area audits and cleanliness.
- Coordinate with cleaning staff to maintain high standards.
- Conduct weekly fridge and pantry cleans.

You’ll Bring

- 2+ Years customer service experience.
- Exceptional verbal & written communication skills.
- Build & maintain rapport with others.
- Initiate contact easily, especially when engaging with new people.
- Prior experience with administration and/or operations.
- Robust initiative and problem-solving skills.Adaptability and a willingness to learn.
- Proven ability to navigate change effectively.
- Experience with G-Suite, Canva, and Slack.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

- Discount on all Commons Cafe and Bar locations
- Free counselling sessions
- Birthday leave
- Additional paid maternity leave
- Further education program to support personal and professional development

Our Values

All actions and behaviours must align with the company’s core values:

- Putting Our Members First
- Fostering Community
- Working Together as a Team
- Constantly Learning & Growing

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📌 Community Associate (New South Wales)
🏢 The Commons
📍 New South Wales