Black Iron Technology Group Pty Ltd in Ballarat is seeking a customer-focused IT Support Technician for a full time, office-based role. You will be the first point of contact for customers, resolving issues and connecting them with the wider support team as needed.
Responsibilities include handling high-volume calls, ticketing, and troubleshooting across Microsoft 365, Windows, and Active Directory. Some duties involve password resets, MFA, VPN, and printer problems while maintaining clear,
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📌 Customer-First IT Support Technician (Ballarat)
🏢 Black Iron Technology Group
📍 Ballarat
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